Insurance Consumer Services Compliance Specialist

: Insurance Consumer Services Compliance Specialist -(23143407)

This position is being readvertised. Application reviews are taking place weekly and position will remain OPEN UNTIL FILLED.

CSI Overview

We are entrusted with protecting all Montanans from bad actors by regulating two of the state's largest industries—securities and insurance. We strive to foster a thriving Montana industry marketplace through education, common-sense regulation, and equitable enforcement of the law with swift accountability for fraudsters and justice for their victims. We are primarily a criminal justice agency.

Our Vision

At the CSI, our vision is to safeguard Montana consumers by regulating the insurance and securities industries, investigating fraud, and prosecuting criminals.

Our Mission

Our Mission consists of the following:

• Informing consumers and industry through education and outreach.
• Providing responsive and meaningful customer service.
• Supporting Montana business by promoting industry innovation and removing unnecessary regulatory roadblocks and red tape.
• Managing State Trust Lands with long-term goals of stewardship for the ongoing benefit of public education.

About this Opportunity

Job Overview

The Commissioner of Securities and Insurance, Montana State Auditor's Office, is currently seeking a candidate to fill the role of a Compliance Specialist in the Insurance Consumer Services Bureau (ICS) within the Insurance Division. ICS is committed to serving the insurance needs of Montanans with a focus on providing excellence in customer service. ICS is responsible for ensuring compliance with the provisions of Title 33, MCA and Administrative Rules of Montana (ARM) by insurance entities for insurance transactions in the state of Montana. This includes sales, underwriting and issuing of policies, claims, rescissions of policies, premium refunds and other issues surrounding insurance. This is accomplished through the investigation of consumer complaints and inquiries to determine whether the insurance entity is compliant with state and federal laws related to insurance and are compliant with the provisions of the contract of insurance issued to the policyholder.

ICS has a significant role in the overall regulation of the insurance market by investigating and tracking insurance-related violations of MCA Title 33. Its efforts may prevent small violations from becoming business practices of the insurance entity which harm a class of policyholders and are difficult and expensive to correct.

ICS also educates insurance consumers about their rights through public outreach and publications written and printed by the department. ICS ensures these documents accurately reflect Montana Insurance Statutes. The efforts of ICS staff are essential in establishing a regulatory system that ensures policyholders are protected from violations of insurance statutes or violations of the company's contract provisions while enforcing a system of regulation that fosters a healthy marketplace environment for the entire insurance industry.

Why Work with Us?

All of our positions with the agency are located in Helena, Montana. We are centrally located in the heart of Helena and within walking distance of beautiful downtown areas. With countless outdoor activity opportunities, great schools, and well-founded communities, Helena is an excellent place to live and work. You can also learn more about moving to and living in Helena, Montana here. The Montana State Auditor's Office is an Equal Opportunity Employer.

We are charged with protecting Montanans. As the State Auditor and Commissioner of Securities and Insurance, we are a criminal justice agency protecting Montana's consumers by ensuring fairness, transparency, and access for two of the state's largest industries—securities and insurance. The agency is committed to consumer education and advocacy, holding bad actors accountable, lowering insurance costs, and reducing unnecessary regulations for Montana businesses. We know you have many employment opportunities available to you. But just as we caught your attention with the appeal of a small-city mountain life, we will also appeal to you in creating your professional working environment. The CSI is an efficient, highly regarded, professional regulatory agency with responsibility for consumer protection of insurance and securities purchasers. Our success derives from having effective working relationships, built on mutual trust and respect for each other's skills and abilities. We will challenge you to be the best you can be in both your individual competencies and as a team-player. We have created an environment for success and will work hard to provide opportunity for you to progress in your career with mentorship, education, training, and certifications.

Your service is rewarded with competitive compensation and generous benefits.

• Work/life balance
• Medical, dental, and vision coverage
• Retirement plans
• Generous paid vacation, sick leave, and holidays
• Pre-tax flexibility spending accounts
• A vibrant Employee Assistance Program
• State of Montana employment may qualify you to receive student loan forgiveness under the Public Service Loan Forgiveness. Look here to learn more and understand whether or not you may qualify.

Additional benefit package information is available here.

What can you offer us?

The successful candidate will work within our Insurance Consumer Services (ICS) Bureau and be responsible for ensuring compliance with the provisions of Title 33, MCA and Administrative Rules of Montana (ARM) by insurance entities for insurance transactions in the state of Montana.

This position is an entry-level position. Training for the position may last up to one year, which is dependent on the qualifications at the time of hire. During this time, the successful candidate will be responsible for the following:

• Investigating and analyzing property, casualty, life, and health insurance complaints.
• Determining merit of further investigation based on type of complaint, severity of allegation, impact on the individual and complaint history of agent or company.
• Evaluating policies, rules, laws and other factors to determine if a violation of law did occur.
• Compiling and documenting evidence of irregularities, improprieties and violations of civil and administrative codes.
• Determining if there is sufficient evidence to recommend action for administrative or criminal procedures.
• Testifying on insurance practices, procedures and policies in administrative hearings.
• Engaging in dispute resolution to settle consumer complaint/ mediate on behalf of consumer.
• Providing insurance information to consumers using knowledge of state and federal insurance laws, rules, regulations, procedures, case law and common business practice.

Minimum Educational and Experience Requirements:

• Bachelor's Degree in Business or related field.
• Minimum of three (3) years of related insurance experience.
• Three or more years of Property & Casualty or Life & Health experience is preferred.

• A combination of education and experience will be considered on a case-by-case basis.

Competencies:

The successful candidate should possess the knowledge, skills, and abilities in the following areas:

• The successful candidate will have strong written and oral communication skills and must be able to handle a variety of sensitive communications with individuals, both externally and within the agency.
• This role requires the ability to conduct effective investigations and interview individuals to obtain information.
• Ability and willingness to provide excellent customer service.
• Must demonstrate knowledge of insurance industry-specific rules, regulations, and statues to determine the nature of violations or discrepancies, and the type of action to be taken.
• The successful candidate will have knowledge of all lines of property &casualty and/or life & health insurance regulations for the state.
• Must demonstrate skill in handling complex legal disputes, be able to interpret governmental regulations, make informed decisions that are supported by legal analysis and facts, and negotiate settlements.
• The role often handles a heavy caseload, therefore the candidate in this position must be able to effectively manage their time and work with minimal supervision, sometimes under tight deadlines and pressurized working conditions.
• Must demonstrate a continued willingness to learn and cross-train on either Life and Health or Property and Casualty complaints.

How to apply?

Special Instructions

If you feel you have the qualifications for this position and have an interest in protecting Montana Consumers, please submit ALL of the following with your application materials prior to the closing date/time of this vacancy announcement:

• Cover Letter: Please describe any insurance experience you have and how you meet the minimum qualifications and competencies as outlined in this job posting.

• Resume: Please include all work experience as well as job duties that demonstrate your qualifications for this position. Include the month and year each employment started and ended, as well as the reason for leaving each job.

• Minimum of Two Professional References

Important Tip: When uploading and submitting your application materials, please make sure to mark your attachments as "relevant" or we will be unable to view your documents.

Please Note: You will NOT be considered without these required items.

CSI will invite a limited number of applicants to a minimum of one structured interview. Selectees are subject to successful reference, background, and fingerprint check. Those selected for an interview may be subject to taking a performance test prior to the interview.

Successful applicant(s) will be subject to criminal history background check.

Only electronic materials will be accepted. If you need assistance or an accommodation, please contact Human Resources. Materials submitted but not requested will not be considered in the selection process.

Applicants claiming employment preference are required to provide proper documentation, i.e. Vet Preference (DD214), Disabled Vet document from U.S. Veterans Administration certifying service-connected disability or purple heart medal, disabled (DPHHS Disability Certification), by the closing date. The State of Montana Careers system will generate an email with instructions on how to submit preference documents.

If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection.

Applicant Pool Statement : If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection. Training Assignment : Not Applicable Salary: $ 25.00 - 29.00 Hourly Telework Eligibility : Not Telework Eligible Benefits Package Eligibility : Health Insurance, Paid Leave & Holidays, Retirement Plan Number of Openings : 2 Employee Status : Regular Schedule : Full-Time Shift : Day Job Travel : Yes, 5 % of the Time Primary Location : Helena Agency : State Auditor's Office Union : 000 - None Posting Date : Dec 6, 2025, 11:19:06 AM Closing Date (based on your computer's timezone) : Ongoing Required Application Materials : Cover Letter, Resume, References Contact Name : Human Resources | Contact Email : View email address on us.fitly.work | Contact Phone : View phone number on us.fitly.work