Switchboard Operator / Communications Coordinator

Switchboard Operator & Communications Coordinator

At LUX Infusion, we're reimagining infusion care to be more human, supportive, and connected. Inspired by lux meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence.

As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference.

We're looking for a Switchboard Operator & Communications Coordinator who wants their work to mean something someone who brings care, accountability, and purpose to what they do every day.

Why This Role Matters

This role plays an important part in helping LUX Infusion deliver a patient?first experience by serving as the central point of connection for patients, caregivers, clinicians, and internal teams.

In this role, you'll contribute to work that:

• Helps patients feel heard, supported, and confidently guided when they reach out for care
• Supports clinicians and site teams through accurate, timely, and reliable communication
• Moves work forward behind the scenes by ensuring critical information reaches the right people at the right time

Everything we do connects back to real people navigating complex healthcare journeys and this role helps create clarity, calm, and connection at moments that matter.

What You'll Do

Responsibilities include:

• Serve as the primary communications hub for LUX Infusion Ambulatory Infusion Clinics, ensuring a professional and patient?centered caller experience
• Answer, screen, route, and document calls accurately and efficiently using multi?line phone systems
• Collaborate closely with intake, nursing, scheduling, clinic operations, IT, and other support teams
• Provide general information to callers, such as clinic hours, locations, and service guidance, following approved protocols
• Take clear, complete messages and ensure time?sensitive or urgent information is escalated appropriately
• Recognize and follow defined escalation procedures for urgent, sensitive, or patient?impacting calls
• Support emergency and on?call communication processes as needed
• Maintain accurate call logs, message documentation, and internal directories
• Bring calm, professionalism, and reliability to high?volume, fast?paced communication environments
• Identify opportunities to improve communication workflows and support a seamless clinic experience
• Support administrative and coordination needs for clinic operations and special projects as requested

What We're Looking For

You may be a great fit if you bring:

• Deep care about how communication impacts patients, caregivers, and care teams
• Clear, professional verbal communication skills and attention to detail
• Strong ownership and accountability for accurate routing, documentation, and follow?through
• Comfort handling high call volumes while staying calm and compassionate
• Ability to maintain confidentiality and follow HIPAA and privacy standards
• Willingness to learn systems, workflows, and escalation protocols in a healthcare environment
• A desire to be part of a collaborative team that values empathy, reliability, and high standards

You don't need to check every box we care just as much about how you show up for patients and teammates as what you've done before.

Why LUX Infusion

At LUX Infusion, we believe infusion care deserves more light more warmth, more clarity, and more connection.

Here, you'll find:

• Purpose?driven work that directly shapes patient and caregiver experiences
• A patient?first, clinician?led culture grounded in compassion and excellence
• Supportive teammates who value collaboration and respect
• The opportunity to grow with a company building something meaningful

Come help us elevate infusion care and see what's possible when every call is treated with care.

Pay Range/Rate $25 - $35 USD