Branch Manager

Job Description

Position Overview

We are seeking an experienced and results-driven Branch Manager to oversee daily branch operations, drive sales growth, strengthen customer relationships, and develop a high-performing team.

The ideal candidate will have a strong background in industrial distribution, excellent leadership abilities, and a process-oriented approach to business operations. This individual will be responsible for ensuring operational excellence, maintaining accountability, improving customer satisfaction, and achieving branch sales and profitability goals.

The successful candidate must be a logical, dependable, collaborative, and performance-driven leader who can balance business growth with operational efficiency while maintaining high standards of accountability and customer service.

Key Responsibilities

• Sales & Business Development: Establish sales strategies and drive revenue growth by setting sales targets across customer industries and product lines.
• Customer Relationship Management: Build and maintain strong, long-term customer relationships while identifying new business opportunities and improving customer satisfaction.
• Sales Performance Analysis: Conduct root cause analysis of successful and lost sales opportunities to identify areas for improvement and enhance the overall sales process.
• Branch Operations: Oversee daily branch operations, ensuring compliance with established company procedures, policies, and operational standards.
• Inventory & Expense Management: Monitor inventory levels and operational expenses to ensure efficiency and alignment with branch sales objectives.
• Accounts Receivable: Manage customer accounts receivable, monitor outstanding payments, and maintain healthy collection practices.
• Team Leadership & Development: Recruit, coach, train, and develop customer service representatives and drivers to improve team performance and productivity.
• Performance Management: Establish clear expectations, monitor employee performance, and ensure accountability across all branch operations.
• Cross-Functional Collaboration: Work closely with other branches, plant operations, administration, and executive leadership to maintain effective communication and operational coordination.
• Process Improvement: Identify opportunities to improve existing processes and implement procedures that support operational excellence and business growth.

Required Qualifications

• Bachelor's degree required.
• Minimum of 3 years of management experience in an industrial distribution environment .
• Strong understanding of branch operations, sales management, inventory control, and customer relationship management.
• Demonstrated ability to lead, motivate, coach, and develop high-performing teams.
• Strong business acumen with experience driving sales growth and managing operational performance.
• Excellent communication, problem-solving, and decision-making skills.
• Ability to enforce processes, maintain accountability, and improve operational efficiency.

Preferred Qualifications

• Minimum of 3 years of experience in the atmospheric gas distribution industry.
• Experience managing industrial gas distribution operations and customer accounts.
• Background in developing sales strategies and expanding customer relationships.

Key Skills & Competencies

• Branch Operations Management
• Industrial Distribution
• Sales & Business Development
• Customer Relationship Management
• Team Leadership & Employee Development
• Inventory & Expense Management
• Accounts Receivable & Collections
• Process Improvement
• Performance Management
• Root Cause Analysis
• Cross-Functional Collaboration