Lobby Ambassador

Job Description

Job Description

Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio of hotels and resorts in the United States. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their ”uniquely local” community in order to curate exciting, approachable and local travel experiences for guests.

Who We Are : Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer :

• Competitive health & wellness benefits, 401(k) & company match

• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement

• Training & Development opportunities, career growth

• Tuition Reimbursement

• Pet Insurance

• Team Member Hotel Rates, other discounts, perks and more

Join the team at this majestic Mediterranean-inspired hotel, where the Palace of Helios shines as the gateway to Universal Epic Universe.

What We're Looking For:

A warm, welcoming, and highly observant Lobby Ambassador who will be the face of the hotel's guest experience. You'll be the first point of contact for guests entering the property, setting the tone for their stay with genuine hospitality and personalized service.

In this role, you'll create memorable moments through thoughtful interactions, anticipate guest needs, and provide seamless support across the lobby and public areas. You'll work closely with Guest Services, Concierge, and Front Office to ensure every guest feels seen, heard, and cared for.

Who You Are:

• Hospitality Enthusiast: You naturally connect with people and love making others feel welcome.

• Observant and Proactive: You notice the little things and act quickly to enhance the guest experience.

• Professional Presence: You carry yourself with poise and confidence, representing the brand with pride.

• Resourceful Guide: You know the property inside and out and enjoy helping guests navigate their stay.

• Team-Oriented Collaborator: You work seamlessly with others to deliver exceptional service.

What You'll Do:

• Greet guests warmly upon arrival and departure, offering assistance and personalized attention.

• Serve as a visible and approachable presence in the lobby, ready to assist with directions, recommendations, or concerns.

• Monitor guest flow and lobby activity to ensure a welcoming and orderly environment.

• Anticipate guest needs and proactively offer support, from luggage assistance to local insights.

• Coordinate with Guest Services and Concierge to ensure timely responses to guest requests.

• Assist with VIP arrivals, special occasions, and guest recognition programs.

• Maintain cleanliness and presentation of lobby and public areas in collaboration with Housekeeping.

• Support crowd control and guest movement during peak check-in/check-out times and events.

• Provide information about hotel amenities, services, and local attractions.

• Report safety concerns or unusual activity to Security and Management.

• Assist with guest recovery efforts, ensuring concerns are addressed with empathy and urgency.

• Support front desk operations during high-volume periods.

• Maintain knowledge of hotel policies, emergency procedures, and service standards.

• Participate in lobby activations and seasonal guest engagement initiatives.

Other Responsibilities:

• Attend meetings and complete all required training sessions.

• Regular attendance in conformance with standards.

• May be required to work varying schedules to reflect business needs.

• Stand and walk for extended periods

• Occasionally lift up to 45 pounds, reach, bend, crouch, kneel, push, pull, and walk.

• Maintain professional appearance and grooming standards.

Your Experience Includes:

• Previous experience in hospitality or relevant industry preferred.

• Intermediate computer skills and ability to learn Property Management Systems required.

• Position requires the ability to communicate effectively in English, both verbally and written, with team members, leaders, and guests.

• Position requires flexibility to work a varied schedule, including days, nights, weekends, and holidays, as scheduled. Position requires prolonged standing throughout shift.

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.