General Manager

Job Description

Job Description

Benefits:

• Bonus based on performance
• Company car
• Employee discounts
• Free uniforms
• Opportunity for advancement

Drivo Rent A Car is a leading player in the car rental industry, we are committed to delivering top-notch service to our customers while fostering a supportive and inclusive work environment for our employees. Be part of a supportive and collaborative work culture where your contributions are valued and recognized.

Why Choose Drivo Rent A Car?
Exciting Opportunities:
Enjoy competitive compensation, opportunities for advancement within the company.
Positive Work Environment
Training and Development: Access ongoing training and development programs to enhance your skills and excel in your role .

Position Overview
The General/Area Manager is responsible for overseeing the day-to-day operations, profitability, and growth of multiple rental locations. The General Manager will be responsible for driving operational excellence, maximizing profitability, ensuring superior customer service, and developing high-performing teams at each branch. This role requires strong leadership, strategic planning, and hands-on management to meet performance targets and support growth initiatives.

Key Responsibilities:

Operational Leadership

• Oversee and manage daily operations across assigned rental branches.
• Ensure locations meet company standards for cleanliness, vehicle quality, and customer service.
• Monitor fleet availability, utilization, and maintenance schedules to maximize revenue.
• Implement operational policies and ensure all staff adhere to safety, legal, and company guidelines.

Financial & Business Performance

• Achieve revenue, profit, and growth targets for assigned locations.
• Analyze financial reports, KPIs, and market trends to optimize pricing and fleet allocation.
• Control expenses through efficient budgeting and resource management.
• Identify new business opportunities, partnerships, and expansion possibilities.

Team Management

• Recruit, train, and develop branch managers and staff.
• Set performance goals, conduct reviews, and implement incentive programs.
• Foster a culture of accountability, teamwork, and high performance.
• Resolve escalated customer issues and operational challenges.

Customer Experience

• Ensure all locations consistently deliver excellent customer service.
• Monitor customer satisfaction scores, NPS (Net Promoter Score), and online reviews.
• Implement strategies to increase repeat business and customer loyalty.

Compliance & Risk Management

• Ensure compliance with all local laws, insurance regulations, and company policies.
• Oversee accident, damage, and claims processes.
• Monitor and enforce proper vehicle inspection and documentation procedures.

Qualifications & Skills:

• Bachelor’s degree in Business Administration, Management, or related field (preferred).
• 5+ years of experience in car rental or similar operations, including multi-location management.
• Proven leadership skills with the ability to manage diverse teams.
• Strong understanding of fleet management, pricing strategies, and operational KPIs.
• Excellent problem-solving, negotiation, and decision-making skills.
• Proficiency in MS Office and rental management software.
• Valid driver’s license and clean driving record.

Compensation & Benefits

• Base salary: $130,000 yearly (with quarterly and yearly performance-based bonuses up to $30,000)
• Company vehicle with insurance coverage