IT Field Service Technician

IT Field Service TechnicianMicron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.Micron is seeking an IT Field Service Technician who will support large-scale manufacturing environment with an emphasis on reliability, performance, and customer-focused service delivery. This role serves as a key technical contributor and provides backup support to the IT Field Service Manager, working closely with cross-functional IT teams to ensure consistent and effective technology operations across the organization.The Field Services Technician delivers advanced end-user computing support, oversees hardware deployments, resolves complex technical issues, and supports network connectivity. This position requires strong technical depth, leadership ability, and the capacity to assume limited management responsibilities. The successful candidate will contribute to service quality improvements, process optimization, and act as a technical escalation point for the team. You will exhibit a high level of dependability and passion, embodying our core values of People, Innovation, Tenacity, Collaboration, and Customer Focus.ResponsibilitiesProvide advanced technical support for client computing, hardware, software, and network connectivity within a manufacturing environment.Lead and oversee computer and hardware deployments, including setup, configuration, testing, and alignment with enterprise standards.Respond to and resolve IT incidents, maintain accurate documentation, perform preventive maintenance, and deliver end-user training as needed.Partner with cross-functional IT teams to ensure adherence to company policies, regulatory requirements, and standardized processes.Identify and implement continuous improvement initiatives in IT service delivery; serve as backup support for the IT Field Service Manager.Leveraging AI tools when applicable to drive efficiency in support and troubleshooting.Minimum Qualifications2-4 years of experience in IT field services or related roles, preferably in a manufacturing environment.Strong proficiency supporting Windows and macOS systems, hardware troubleshooting, printing solutions, software installation, and basic network configuration.Proven analytical and problem-solving skills with experience resolving complex technical issues.Excellent verbal and written communication skills, including the ability to document processes and support users in high-pressure situations.Preferred QualificationsBachelor's degree in Information Technology, Computer Science, or equivalent hands-on enterprise IT experience.4+ years of experience in IT field services or related roleExperience supporting AV equipment, print services, asset management, and executive-level (C-suite) users.Industry certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP).Demonstrated ability to operate independently while collaborating effectively in a fast-paced enterprise IT environment.As a world leader in the semiconductor industry, Micron is dedicated to your personal wellbeing and professional growth. Micron benefits are designed to help you stay well, provide peace of mind and help you prepare for the future. We offer a choice of medical, dental and vision plans in all locations enabling team members to select the plans that best meet their family healthcare needs and budget. Micron also provides benefit programs that help protect your income if you are unable to work due to illness or injury, and paid family leave. Additionally, Micron benefits include a robust paid time-off program and paid holidays. For additional information regarding the Benefit programs available, please see the Benefits Guide posted on micron.com/careers/benefits.Micron is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship status, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Micron Technology