Help Desk Technician

Job Summary We are seeking a customer-focused Help Desk Support Technician to provide first-line technical support in a fast-paced manufacturing environment. This role is responsible for troubleshooting hardware, software, and user-access issues while delivering excellent customer service to end users. The ideal candidate will have experience supporting Windows environments, Microsoft 365 applications, Active Directory, and device deployment activities. Key Responsibilities Provide Tier 1 and Tier 2 technical support for end users via phone, remote support tools, and in-person assistance. Troubleshoot and resolve issues related to: Windows 10/11 Microsoft Office 365 OneDrive OneNote Printers (thermal/Zebra printer experience preferred) Monitors and other desktop peripherals Support Active Directory administration, including password resets, account maintenance, and user provisioning. Perform PC imaging, deployment, and workstation setup using SCCM, WDS, or similar imaging solutions. Diagnose hardware, software, and connectivity issues and elevate complex problems as needed. Configure, install, and replace desktop hardware and peripherals. Document incidents, service requests, and resolutions within the ticketing system. Provide excellent customer service while communicating technical concepts to non-technical users. Support users in both office and manufacturing environments. Assist with workstation refreshes, equipment deployments, and technology rollout projects. Required Qualifications 1+ years of Help Desk, Service Desk, or Desktop Support experience. Experience supporting Windows 10 and/or Windows 11 environments. Experience troubleshooting Microsoft Office 365 applications. Experience with Active Directory password resets and user account support. Experience imaging and deploying PCs using SCCM, WDS, or similar tools. Strong troubleshooting and problem-solving skills. Excellent communication and customer service abilities. Ability to work in a manufacturing or warehouse environment when required. Preferred Qualifications Experience supporting Zebra or thermal printers. Experience with remote support tools. Knowledge of Microsoft 365 administration. Familiarity with ticketing systems such as ServiceNow, Jira, or similar platforms. Experience with hardware deployments and operating system migrations. Daily Responsibilities 50% End-user support and troubleshooting (onsite) 30% PC imaging, deployment, and workstation preparation 20% Phone support and remote troubleshooting Technical Environment Windows 10/11 Microsoft Office 365 OneDrive OneNote Active Directory SCCM WDS Zebra/Thermal Printers Desktop & Laptop Hardware Remote Support Tools Microsoft Endpoint Technologies Common Job Titles Help Desk Technician IT Support Technician Service Desk Analyst Technical Support Specialist Help Desk Analyst Desktop Support Technician (Entry-Level) Job Type & Location This is a Contract to Hire position based out of Maryville, TN. Pay And Benefits The pay range for this position is $21.00 - $27.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Application Deadline This position is anticipated to close on Oct 24, 2026. Workplace Type This is a fully onsite position in Maryville,TN. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems And TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr TEKsystems