Patient Services Specialist

Patient Service Specialist - Breast Center Position Overview We are seeking a compassionate and organized Patient Service Specialist (PSS) to join a busy Breast Center. As one of the first points of contact for patients, this role plays an important part in creating a welcoming, supportive experience while coordinating appointments, maintaining patient information, and assisting with insurance, referrals, and medical records. The ideal candidate is professional, detail-oriented, and comfortable managing multiple priorities in a fast-paced healthcare environment. Experience within a breast center, oncology, surgical, imaging, or other specialty medical practice is preferred. Key Responsibilities Greet and assist patients with professionalism, compassion, and discretion. Answer incoming calls and respond to questions regarding appointments, services, and office procedures. Schedule, reschedule, and confirm patient appointments, including imaging, procedures, consultations, and follow-up care. Verify patient demographics, insurance information, referrals, authorizations, and required documentation. Maintain accurate and up-to-date patient information within the electronic medical record (EMR). Obtain medical records, imaging, pathology reports, and other outside documentation needed for patient care. Coordinate with referring physician offices, imaging centers, hospitals, and other healthcare facilities. Assist patients with questions regarding referrals, insurance requirements, appointment preparation, and next steps. Collect applicable copays, deductibles, and patient balances. Ensure required forms and documentation are completed accurately and on time. Communicate effectively with physicians, nurses, medical assistants, schedulers, and administrative staff. Handle sensitive patient situations with empathy, professionalism, and confidentiality. Follow established Breast Center workflows and procedures to support an efficient patient experience. Maintain HIPAA compliance and protect confidential patient information. Provide additional administrative and front-office support as needed. Qualifications High school diploma or equivalent required. Previous healthcare, medical office, scheduling, or related customer service experience required. Experience in a breast center, oncology, surgery, imaging, or specialty medical practice preferred. Familiarity with electronic medical record (EMR) systems preferred. Knowledge of medical terminology preferred. Experience with insurance verification, referrals, or prior authorizations is a plus. Strong computer and data-entry skills. Excellent verbal and written communication skills. Strong organizational and time-management abilities. Ability to multitask and prioritize in a fast-paced healthcare environment. Professional, compassionate, and patient-focused approach. Ability to appropriately handle confidential and sensitive information. Key Competencies Patient-Centered Service: Provides compassionate, respectful support to patients and families. Communication: Communicates clearly and professionally with patients, providers, and colleagues. Attention to Detail: Accurately manages scheduling, patient information, insurance, and documentation. Organization: Effectively balances multiple responsibilities and changing priorities. Teamwork: Collaborates effectively with clinical and administrative teams. Problem Solving: Identifies issues and takes appropriate action to resolve or elevate them. Professionalism: Maintains a dependable, positive, and professional demeanor. Work Environment & Physical Requirements This position works in a busy specialty healthcare environment with frequent interaction with patients, families, physicians, and clinical staff. The Patient Service Specialist must be able to remain calm, compassionate, and organized while managing a high volume of patient and administrative needs. The role requires the ability to sit or stand for extended periods, regularly use a computer and telephone, communicate effectively in person and by phone, and occasionally lift or move standard office supplies and materials. #J-18808-Ljbffr