Automotive Service Appointment Specialist

Job Description

Job Description

Service Appointment Specialist (BDC)

DeVoe Automotive Group | Naples, FL | Full-Time

Love talking to people? Thrive in a fast-paced environment? This might be your seat.

DeVoe Automotive Group is looking for a Service Appointment Specialist to join our growing Business Development Center (BDC). This role is the heartbeat between our customers and service team—keeping schedules full, customers happy, and operations running smoothly.

If you’re someone who enjoys helping people, stays organized under pressure, and doesn’t mind a busy phone line, you’ll fit right in.

Why This Role Stands Out

• Weekly pay (consistent and reliable)
• Closed on Sundays – real work-life balance
• Full-time, stable position with a growing company
• Clear path for growth within the dealership
• Supportive, team-first culture (we actually mean that)

At DeVoe Automotive, we live our values:

• Do the right thing
• Passionately care
• Work as a team
• Strive for excellence

What You’ll Be Doing

This is a high-energy, people-focused role where no two days look exactly the same.

On the phones:

• Answer inbound calls from customers needing service
• Help guide them on next steps and answer basic questions
• Keep conversations friendly, efficient, and helpful

Scheduling & coordination:

• Book and confirm service appointments
• Work closely with service advisors and technicians
• Capture customer concerns clearly so the team is set up for success

Keeping things organized:

• Enter and update customer info in our CRM
• Track communication and follow-ups
• Keep records clean and accurate

What Makes Someone Successful Here

• You stay calm and positive, even when it’s busy
• You’re comfortable talking on the phone… a lot
• You’re organized and don’t let details slip
• You genuinely like helping people
• You can move quickly without sacrificing quality

What We’re Looking For

• 1+ year of experience in customer service, call center, BDC, or admin support
• Strong communication and people skills
• Ability to handle high call volume
• Comfortable with computers and data entry
• CRM experience is a plus
• Reliable, detail-oriented, and team-focused

About DeVoe Automotive Group

We’re a family-owned dealership group built on long-term relationships—with both our customers and our team. Many of our employees have built careers here, not just jobs.

If you’re looking for a place where you can grow, be supported, and actually enjoy the people you work with, you’ll find that here.

Ready to Apply?

If this sounds like a good fit, we’d love to meet you.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation or gender. DeVoe Automotive is a Drug Free Workplace.