IT Help Desk Technician

IT Help Desk Technician McCarthy Tire Service Position Summary McCarthy Tire Service is seeking a motivated and customer-focused IT Help Desk Technician to join our Information Technology team. The ideal candidate will provide first-line technical support to teammates across multiple locations, troubleshoot hardware and software issues, and help ensure the reliability and security of company technology systems. This role is an excellent opportunity for a technology professional who enjoys problem-solving, delivering exceptional customer service, and working in a fast-paced environment. Key Responsibilities Serve as the first point of contact for IT support requests from teammates. Diagnose and resolve hardware, software, network, printer, and mobile device issues. Install, configure, and maintain desktops, laptops, peripherals, and software applications. Manage user accounts, passwords, and access permissions. Respond to and track service tickets, ensuring timely resolution and communication with teammates. Assist with onboarding and offboarding activities, including equipment setup and account provisioning. Support remote teammates through phone, email, and remote access tools. Document issues, solutions, and procedures in the IT knowledge base. Escalate complex technical issues to senior IT staff when necessary. Assist with IT projects, technology upgrades, and system deployments. Follow company cybersecurity policies and best practices. Qualifications Required: Associate degree in Information Technology, Computer Science, or related field, or equivalent work experience. 1-3 years of experience in a Help Desk, Desktop Support, or IT Support role. Strong troubleshooting and problem-solving abilities. Excellent customer service and communication skills. Ability to prioritize multiple tasks and work independently. Ability to communicate technical concepts to non-technical users in a clear and professional manner. Preferred: Experience supporting AS400 (IBM i) environments. Experience with Microsoft Office 365 Suite and related collaboration tools. Experience with Active Directory, Azure AD, Microsoft Intune, or endpoint management tools. Familiarity with networking concepts, including TCP/IP, DNS, DHCP, VPNs, and wireless connectivity. IT certifications such as CompTIA A+, Network+, Microsoft Fundamentals, or related credentials. Experience supporting teammates across multiple locations. What We Offer Competitive salary Comprehensive health, dental, and vision benefits 401(k) with company match Paid time off and holidays Career development and training opportunities Stable, family-owned company with a strong reputation and growth opportunities Why McCarthy Tire Service? McCarthy Tire Service is one of the largest independent commercial tire dealers and retread manufacturers in the United States. We are committed to providing exceptional service to our customers and creating a supportive environment where teammates can grow, develop, and succeed. Join our team and play an important role in supporting the technology that drives our business. Equal Opportunity Employer McCarthy Tire Service is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law. #J-18808-Ljbffr