Desktop Support Specialist

Build and configure physical desktops and laptops. Maintain, document, analyze, troubleshoot, and repair computer hardware and software. Hardware includes desktop and laptop PC’s, iPads, iPhones, Meraki Wireless Access Points, Star receipt printers, multifunction copiers, printers, monitors, and peripherals. Software includes Microsoft Windows 10, Microsoft Office 365. It also includes Microsoft Teams, Bluebeam, Adobe, MS Intune, CrowdStrike, AutoCAD, and other construction related software. Support requests are managed and tracked in a ticketing system that the technician will be responsible for documenting the status, any notes, and completion of work orders. Other duties will include inventory and upgrades. This position requires proper handling of sensitive data. Technicians will participate in a weekly on-call rotation to support after-hours emergency requests. In addition to the technical responsibilities, the technician will promote a culture of safety and leadership while working to promote a supportive team environment. Qualifications: Education and Experience: Bachelor’s degree, associate degree, or equivalent work experience in a Computer Science field. 2 to 5 years of experience as a support technician Knowledge, Skills and Abilities: Strong understanding of: Microsoft Windows 10/11 Microsoft Office Software Computer hardware Computer peripherals Microsoft System Center Configuration Manager ServiceNow Printers Basic Networking Concepts Basic Identity and Access Management (MS Active Directory) Accurate record and documentation keeper Team player mentality Excellent analytical, technical, and oral/written communication skills Willingness to learn new skills and software as needed to complete task assigned Ability to prioritize and handle multiple tasks accurately to meet deadlines Must present positive & professional image Must be punctual and dependable End User friendly attitude with a passion for information services support #J-18808-Ljbffr Insight Global