Dispatcher

Join the Mister Sparky Team! This position dispatches all service calls to ensure maximum scheduling efficiency without compromising client satisfaction. Job duties include: Managing the dispatch board to keep field personnel on the move and servicing clients Making every effort to compress call scheduling effectively maximizing productivity and revenue Notifying clients ahead of time without fail if the electrician is not going to arrive at their home within the scheduled time window Re-scheduling appointment times at client's convenience as necessary Communicating with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to Electricians Strictly adhering to the Dispatching for Profits Priority Service Schedule, to ensure the right electrician is sent to the right appointment Sharing responsibility to ensure that all electricians arrive at their designated appointments on time Debriefing with electricians upon completion of jobs to identify any outstanding client satisfaction issues Entering equipment type and age information for systems into Service Titan Answering incoming client telephone calls and recognizing that this is where the client will form their first impression of the company Good communication with the client is essential! The ideal client care representative/dispatcher has a courteous and pleasant demeanor, whether on a phone call or not Ensuring that each telephone call is answered before the third ring and that the approved company greeting and script is used each time Notifying clients ahead of time if the electrician is not going to arrive at their home within the scheduled time window Calling Agreement Membership clients, as scheduled service appointments should be booked to make up for any shortfall of repair calls Compensation: $17.00 per hour