Dispatcher

Job Description

Job Description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance

Pay range $17-20 based on experience
Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

ABOUT US
Mister Sparky of Myrtle Beach has been doing residential electrical work since 2010 in Conway, SC 29526.  Since then we have expanded to plumbing and opened in 2 additional locations.  We are challenging, fast-paced, customer-centric and our goal is to be the largest and most dependable service company in the area's we service. .

Our work environment includes:

• Modern office setting
• Lively atmosphere
• Growth opportunities

JOB SUMMARY
This position dispatches all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.

JOB DUTIES
• Manages the dispatch board to keep field personnel on the move and servicing clients
• Makes every effort to compress call scheduling effectively maximizing productivity and revenue
• Notifies clients ahead of time without fail if the electrician is not going to arrive at their home within the scheduled time window
• Re-schedules appointment times at client’s convenience as necessary
• Communicates with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to Electricians
• Strictly adheres to the Dispatching for Profits Priority Service Schedule, to ensure the right electrician is sent to the right appointment
• Shares responsibility to ensure that all electricians arrive at their designated appointments on time
• Debriefs with electricians upon completion of jobs to identify any outstanding client satisfaction issues
• Enters equipment type and age information for systems into Service Titan
• Answers incoming client telephone calls and recognizes that this is where the client will
form their first impression of the company
• Good communication with the client is essential! The ideal client care representative/dispatcher has a courteous and pleasant demeanor, whether on a phone call or not
• Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
• Notifies clients ahead of time if the electrician is not going to arrive at their home within the scheduled time window
• Calls Agreement Membership clients, as scheduled service appointments should be booked to make up for any shortfall of repair calls