Remote Support Engineer, Junior

Remote Support Engineer, Junior

Category: Service Desk / End User Services Main location: United States, Virginia, Arlington Position ID: J0925-0625 Employment Type: Full Time

Position Description:

CGI Federal has an exciting opportunity for a Remote Support Engineer within our Intel sector advancing the national security mission through cutting edge technology. You must have a passion for keeping pace with rapidly evolving technology advancements and leveraging your knowledge on a highly collaborative team to deliver state-of-the-art capabilities. The Remote Support Engineer provides technical assistance to customers and internal users, resolving issues related to hardware, software, and systems, all from a remote location. They troubleshoot problems, guide users through solutions, and ensure a positive customer experience, often utilizing phone, email, and chat. Their responsibilities include resolving technical issues, documenting solutions, and escalating complex problems when necessary. CGI Federal is growing its high-performance team whose members share a passion for building high-quality, scalable, advanced IT solutions in a collaborative, fast-paced, outcome-driven mission.This position is located in USA VA Arlington, and is 100% onsite.

Your Future Duties And Responsibilities:

• Troubleshooting & Problem Solving: Diagnosing and resolving technical issues related to software, hardware, and systems.
• Customer Interaction: Interacting with customers (and potentially internal users) via phone, email, chat, or video conferencing to understand and resolve their issues.
• Guidance & Support: Providing step-by-step instructions and guidance to users to resolve technical problems.
• Documentation & Knowledge Sharing: Creating and maintaining documentation, knowledge base articles, and FAQs to help users and internal teams.
• Escalation: Identifying and escalating complex or unresolved issues to the appropriate internal teams.
• Communication: Clearly communicating technical information to both technical and non-technical users.
• Product Knowledge: Developing a strong understanding of the products or services they support.
• Collaboration: Working with other teams (e.g., engineering, product) to resolve issues and improve products.
• Process Improvement: Contributing to the improvement of support processes and workflows.

Required Qualifications To Be Successful In This Role:

• Education and/or Experience: Bachelor's degree and/or 2 to 5 years of experience• Security Clearance: TS/SCI with CI Poly • Technical Skills: Strong troubleshooting skills, understanding of computer hardware and software, networking basics, and potentially specific software or systems related to the role. • Communication Skills: Excellent written and verbal communication skills to effectively interact with users and document solutions. • Customer Service Skills: Patience, empathy, and the ability to build rapport with users. • Problem-Solving Skills: Ability to analyze problems, identify solutions, and guide users through the resolution process. • Organization & Time Management: Ability to manage multiple tasks and prioritize issues effectively.

What You Can Expect From Us:

Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world.