Institutional Success Specialist, Credit Mobility

Role Description

ITHAKA is seeking an Institutional Success Specialist, Credit Mobility to join the ITHAKA Labs team, with a focus on Transfer Explorer. Transfer Explorer is a growing platform which aims to make it easy for students, school administrators, and advisors to see how earned credits and prior learning experiences will transfer and count toward a degree at a new institution.

The Institutional Success Specialist, Credit Mobility will work with:

• Product and project management
• Backend and frontend engineering specialists
• UX designers
• Researchers
• Field-leading subject matter experts within Ithaka S+R

This role sits at the intersection of higher education operations, customer success, and the functional rollout of a product used at colleges and universities. Responsibilities include:

• Facilitating onboarding
• Supporting data validation and troubleshooting
• Coordinating implementation activities
• Translating institutional needs into actionable outcomes

After onboarding, you will work with schools to ensure that they are using and seeing the expected value from the service.

Qualifications

• 3-7 years of hands-on experience within a higher education institution working with student information systems, degree audit systems, transfer articulation, or student records operations
• Experience managing customer or partner relationships across complex projects or organizations
• Strong organizational and project coordination skills with fanatical attention to detail
• Ability to manage multiple stakeholders and priorities simultaneously
• The technical acumen to “look under the hood” of datafeeds, including an understanding of institutional data and relational database structures
• Excellent verbal and written communication skills
• Strong presentation and relationship management skills
• Entrepreneurial mindset with the ability to thrive within a dynamic and creative team

Requirements

• 2-3 years experience in customer success or partner management (preferred)
• Familiarity with credit transfer processes (preferred)
• Familiarity with SQL, Power BI, Tableau, or related reporting and analytics platforms (preferred)
• Experience leading trainings, onboarding sessions, or customer education initiatives (preferred)
• Experience working at a Banner and/or DegreeWorks institution (preferred)

Benefits

• Starting salary ranges from $73,000.00 - 92,000.00 per year
• Medical, dental, and vision plans
• Employer-paid 10% retirement contribution
• Paid parental and caregiver leave
• 22 days of paid time off
• 11 paid holidays
• Up to 12 paid sick days
• Wellness benefits
• Potential changes to benefits programs at ITHAKA's discretion

Work Authorization and Sponsorship

ITHAKA is not currently considering candidates who require any type of immigration sponsorship (additional work authorization or permanent work authorization) to work in the United States.