Service BDC Agent

About the Organization
Hello and thank you for considering a career with Bomnin Automotive! We are a family-owned and operated business that has been delivering excellence in the automotive industry since 2010. Our team is passionate about creating a diverse environment where all of our associates are supported and can build rewarding careers.

At Bomnin Automotive, we take pride in offering our associates extensive benefits and a culture that is geared towards providing them with vast growth opportunities. We believe in doing what's right for our associates, which is why we offer medical benefits with employer-paid contribution, dental, gap, vision, disability, cancer insurance, life insurance, and a retirement plan 401(k) with an employer match. We also offer PTO, paid holidays, and a flexible schedule to ensure that our associates have a healthy work-life balance.

In addition to our commitment to our associates, we are also passionate about giving back to our community. Our mission is not just about selling cars, but in providing hope, love, and strength to our community. Throughout the years we have supported causes in search for a cure to pediatric cancer; we have partnered with local non-profits that serve the under-privileged; and donated time and resources to schools, charitable organizations, and causes that are relevant and important to each of the community's we represent.

We are proud of our team and the work that we do, and we hope that you will consider joining us in our mission to deliver excellence in the automotive industry and make a positive impact on the community.

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Position Title: Service BDC Agent

Department: Service

Employment Status: Full-Time (Non-Exempt)

Reports To: Service Manager/Director, Service Operations Director

Job Summary:

The Service BDC Agent at Bomnin Automotive is responsible for providing exceptional customer service and managing communications with service department customers. This role involves scheduling service appointments, answering inquiries, and ensuring customer satisfaction.

Key Responsibilities:

Customer Engagement:

• Greet and assist service department customers professionally and courteously.
• Answer incoming phone calls and respond to customer inquiries regarding service appointments, vehicle concerns, and other service-related matters.
• Communicate effectively via phone, email, and other communication channels to address customer questions and concerns.

Appointment Scheduling:

• Schedule service appointments accurately and efficiently, considering technician availability and customer preferences.
• Coordinate with service advisors and technicians to optimize scheduling and workflow.
• Confirm appointments with customers and provide all necessary information.

Customer Follow-Up:

• Follow up with customers to confirm or reschedule appointments as needed.
• Obtain and document relevant vehicle and customer information.
• Ensure customers receive timely reminders about their upcoming appointments.

Data Management:

• Maintain organized records of customer interactions and service appointment details.
• Accurately update and manage customer information in the dealership's database or customer relationship management (CRM) system.

Customer Satisfaction:

• Prioritize customer satisfaction by providing friendly, helpful, and efficient service.
• Address and resolve customer concerns or issues promptly and professionally.

Team Collaboration:

• Collaborate effectively with service advisors, technicians, and other team members to ensure a seamless customer experience.
• Assist with other administrative tasks as needed to support the service department.

Position Requirements

Requirements:

• High school diploma or equivalent.
• Previous experience in a customer service or call center role is advantageous.
• Strong communication skills, both verbal and written.
• Proficiency in using computers and familiarity with customer relationship management (CRM) software.
• Bilingual proficiency in English and Spanish is required.
• Willingness to undergo a skill evaluation assessment.
• Excellent interpersonal skills and the ability to build rapport with customers.
• Flexibility to work occasional weekends or extended hours as needed.

Physical Demands:

• The Service BDC Agent role may involve prolonged periods of sitting and using a computer or phone.

Work Environment:

• The work environment is primarily office-based within the service department area.

Other Duties:

• Please note that this job description is not exhaustive, and additional duties may be assigned as required by the Service Manager/Director or Service Operations Director.

At-Will Employment Relationship:

The employment relationship between the Service BDC Agent and Bomnin Automotive is "at-will." This means that either the team member or the employer may terminate the employment relationship at any time, with or without cause, and with or without notice. This job description does not create a contract of employment, implied or otherwise, and the team member is not guaranteed employment for any specified period.

Bomnin Automotive is an equal opportunity employer that values diversity and is dedicated to creating an inclusive environment for all associates.

Full-Time/Part-Time
Full-Time

Location
Bomnin Chevrolet Manassas

Division
Bomnin Chevrolet Manassas


This position is currently accepting applications.