Front Desk Agent

Front Desk Agent | The Read House Step into 1920s-inspired grandeur and become the welcoming face of Chattanooga's premier historic hotel. We are seeking a Front Desk Agent to deliver an elevated, unforgettable experience for every guest. You will seamlessly guide the guest experience from their very first phone call all the way to check-out. Position is part-time, evening shifts. Hourly rate plus incentive! Your Responsibilities Welcome & Serve: Greet guests with personalized, friendly service and efficiently perform check-in and check-out procedures. Share Our Story: Confidently and accurately share the rich history of the hotel with our guests. Curate the Experience: Make, modify, and cancel reservations. Answer inquiries and provide recommendations for property facilities, local entertainment, and points of interest. Seamless Operations: Collect payments, issue receipts, and abide by all cash handling procedures. Coordinate guest requests with other departments and manage front desk emails. Grace Under Pressure: Resolve guest issues or complaints in a professional, timely manner. What You Bring Background: A high school diploma or equivalent is required. One year of related experience is preferred. Technical Skills: Excellent computer skills, including typing and accurate use of the Property Management System (PMS). Basic mathematical skills are also required. Mindset: You possess excellent communication skills and a strong attention to detail. You are able to multitask, apply patience, and perform well under pressure in a fast-paced, high-demand environment. You work efficiently both independently and in a team environment. Flexibility: You maintain regular, punctual attendance and can work a flexible schedule that includes days, evenings, weekends, and holidays as business requires. Working Demands Physicality: You have the ability to stand for extended periods, sometimes for an entire shift. You must be able to hear at a basic level to communicate with coworkers and guests. You can frequently lift, carry, push, or pull up to 30 pounds, and occasionally up to 50 pounds. Environment: Expect a work environment with high guest contact and varying circumstances. You will use standard office equipment, a multi-line telephone system, two-way radios, and property software systems. What We Have To Offer Vibrant Environment: A culture valuing passion, individuality, and fun. Career Growth: Opportunities for internal advancement Education: Tuition reimbursement program Comprehensive Care: Affordable medical, dental, and vision plans Peace of Mind: Life, disability, accident, and critical illness insurance Personal Support: Employee Assistance Program (EAP) Paid Time Off: Generous PTO and paid holidays Retirement: Traditional & Roth 401(k) with up to 3.5% employer match Flexible Pay: Early access to earned wages via PayActiv Extra Cash: Employee referral bonuses Avocet Discounts: Savings at our hotels and restaurants Daily Perks: Discounted Starbucks, employee meals, and garage parking Ready to be a part of The Read House history? Apply today! *2025 WINNER for Chattanooga's Best of the Best Hospitality Employer!* EOE / DFWP