Customer Service Representative

A growing manufacturing organization in Wellford, SC is seeking a detail-oriented Customer Service Representative to support order management and client communications. This role is ideal for someone who thrives in a fast-paced environment and enjoys collaborating across departments to ensure a seamless customer experience. Proficient Excel skills (ability to do pivot tables and V-LOOKUPS) is needed for this person. Direct Hire position with benefits. Responsibilities Manage customer orders throughout the full lifecycle, including entry, confirmation, updates, and delivery coordination Communicate proactively with customers regarding order status, timelines, and inquiries Partner with production, inventory, and scheduling to confirm availability and shipment dates Prepare and distribute order confirmations and follow-up communications Respond promptly to incoming calls, emails, and customer requests in a professional manner Maintain accurate customer records, documentation, and internal files Assist with organizing and maintaining shared documentation systems (e.g., SharePoint or similar tools) Coordinate transportation and logistics for outgoing shipments with carriers Support general administrative tasks and front office responsibilities, including greeting visitors and managing logs Contribute to improving department processes and overall efficiency Qualifications 1+ year of customer service, administrative, or office support experience preferred (entry-level candidates with strong skills encouraged to apply) Proficiency in Microsoft Office, particularly Excel (pivot tables, lookups) is a must Experience with document management systems (e.g., SharePoint) is a plus Strong communication skills, both written and verbal Excellent organizational skills with strong attention to detail Ability to manage multiple priorities in a deadline-driven environment $21–$25/hour Medical, dental, vision, short-term disability, and long-term disability coverage 401(k) program Paid time off Schedule Monday–Friday, 8:00 AM–5:00 PM, On-site #J-18808-Ljbffr