Network Operations Center (NOC) Analyst

Who We Are Lightning AI is the company behind PyTorch Lightning. Founded in 2019, we build an end-to-end platform for developing, training, and deploying AI systems—designed to take ideas from research to production with less friction. Through our merger with Voltage Park, a neocloud and AI Factory, Lightning AI combines developer-first software with cost-efficient, large-scale compute. Teams get the tools they need for experimentation, training, and production inference, with security, observability, and control built in. We serve solo researchers, startups, and large enterprises. Lightning AI operates globally with offices in New York City, San Francisco, Seattle, and London, and is backed by Coatue, Index Ventures, Bain Capital Ventures, and Firstminute. What We're Looking For Lightning AI is seeking Network Operations Center (NOC) Analysts to support 24/7 operations across select high-performance compute data centers with advanced monitoring infrastructure. This is a technically focused role centered on telemetry analysis, infrastructure monitoring, and independent diagnosis of compute, network, and hardware systems. You will serve as the first line of technical response — analyzing telemetry signals, diagnosing system anomalies, and troubleshooting Linux and network-layer issues before escalating with clear, actionable findings. You will operate with a high degree of independence, applying sound judgment in situations that often extend beyond predefined runbooks. This role offers a clear pathway toward positions in network engineering, site reliability, or data center operations, and the opportunity work with next-generation AI hardware and some of the most advanced compute infrastructure deployed today. This role is based onsite at one of our data center facilities in Lisle, IL; Fort Worth, TX; or Quincy, WA. Shift flexibility is required to support our 24/7 operations environment. We are not able to provide visa sponsorship for this position at this time. What You'll Do Monitor data center systems using telemetry data, dashboards, and alerting tools to detect anomalies and emerging issues Perform independent technical diagnosis across Linux systems, network connectivity, and hardware health using command-line tools, logs, and diagnostic utilities Troubleshoot network-layer issues including connectivity, routing, and interface errors Triage and escalate incidents to the appropriate teams (hardware, network, SRE) with technically accurate summaries, relevant logs, and telemetry findings Create and maintain detailed tickets documenting diagnostic steps, technical findings, and observed system behavior Identify recurring alert patterns through telemetry analysis and surface findings to improve monitoring coverage and reliability What You'll Need Required Qualifications Hands-on Linux experience including command-line proficiency and system log analysis Practical understanding of networking concepts: TCP/IP, DNS, routing, and diagnostic tools (ping, traceroute, netstat, tcpdump) Ability to independently diagnose technical issues and exercise sound judgment in ambiguous situations Clear, precise communication skills with strong technical documentation ability Availability to work overnight and rotating shifts in a 24/7 environment Ideal Experience Experience with Grafana, Datadog, or Prometheus Familiarity with HPC or GPU-based infrastructure Scripting experience in Bash or Python Compensation We are committed to offering competitive compensation that reflects the value each team member brings to our mission. Final offers are based on factors such as experience, skills, geographic location, and role expectations. In addition to base salary, our total rewards package for eligible roles includes a discretionary bonus, a meaningful equity component, and comprehensive benefits. The anticipated annual base salary range for this role is:

$85,000—$100,000 USD

Benefits and Perks We offer a comprehensive and competitive benefits package designed to support our employees’ health, well-being, and long-term success. Benefits may vary by location, team, and role. Benefits include: Comprehensive medical, dental and vision coverage (U.S.); Private medical and dental insurance (U.K.) Retirement and financial wellness support (U.S.); Pension contribution (U.K.) Generous paid time off, plus holidays Paid parental leave Professional development support Wellness and work-from-home stipends Flexible work environment At Lightning AI, we are committed to fostering an inclusive and diverse workplace. We believe that diverse teams drive innovation and create better products. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. We are dedicated to building a culture where everyone can thrive and contribute to their fullest potential.