Front Desk Manager

Position: Full-time, Front Desk Manager Location: Downtown Honolulu Industry: Non-profit Schedule: Monday-Friday from 9:30 AM to 6 PM Pay: $55,000-60,000 annually (depends on experience) In-state candidates only The Front Desk Manager is a customer-focused professional who oversees daily front desk and lobby operations. As the primary point of contact for members, tenants, guests, vendors, volunteers, and visitors, this role is responsible for creating a welcoming, safe, and hospitality-driven environment while supporting facility operations, tenant relations, and administrative functions. Job Duties Manage daily front desk and lobby operations. Welcome and assist visitors, members, tenants, and guests. Respond to phone, email, and in-person inquiries. Support facility operations, maintenance coordination, and campus readiness. Serve as a liaison for tenants and shared-use partners. Monitor lobby activity and support building safety and security awareness. Assist with events, meetings, and room usage coordination. Maintain visitor records, reports, and administrative documentation. Deliver exceptional customer service Supervise and support front desk staff, including hiring, training, scheduling, and performance management. Create, implement, and manage operational policies and procedures. Job Requirements 2–3 years of experience in customer service, hospitality, front desk operations, office coordination, facilities support, or a related field. Experience in nonprofit, hospitality, membership, or community-focused organizations preferred. Strong communication, customer service, and interpersonal skills. Excellent organizational and multitasking abilities. Ability to work independently and maintain professionalism in fast-paced environments. Knowledge of facility safety and security practices preferred. EEO #J-18808-Ljbffr