Assistant Front Office Manager

Company Description Explore limitless possibilities, dreams and adventures on Hawai’i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai’i’s heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive. Fairmont Orchid is an award‑winning luxury resort located on the majestic Kohala Coast of Hawai‘i Island. Immersed in an authentic Hawaiian experience, the resort is surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls, a tranquil white‑sand beach and lagoon. Hawai‘i’s warmth and serenity are reflected throughout the design of our family‑friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor. Resort amenities include our Spa Without Walls, a 10,000‑square‑foot oceanfront pool, cultural activities, on‑site restaurants, access to world‑class golf, a 24/7 fitness center and a 10‑court tennis pavilion. Inspired by culture, well‑being and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai‘i. What Is In It For You Premium preferred provider medical/drug/vision benefits at competitive prices. Employer‑paid coverage for group life and accidental insurance coverage (1x annual salary) with coverage available for your ‘ohana!* 401(k)/retirement saving plan & matching program. 15 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately*. Incentive bonuses available to inspire creativity & dedication. 50% discounts at hotel restaurants, 50% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls. Unlimited employee discounts at Accor properties & Friends & Family rates (5,000+ hotels worldwide)*. Complimentary food & beverage on property. Job Description Inspiring & engaging, as an Assistant Front Office Manager you will support Front Office, Royal Service, Fairmont Gold & Guest Services to ensure a seamless experience for all guests. What You Will Be Doing Lead and manage all aspects of the Rooms division to ensure all service standards are followed with friendly and engaging service. Oversee and support both Royal Service and Pre‑Arrival operations, ensuring seamless coordination, efficient communication, and an elevated guest experience. Create a positive & engaging culture within the Front Office Department. Assist in regular training, counseling and re‑coaching to ensure consistency of service standards. Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests. Maximize rooms revenue through participating in yield management meetings and implementing supportive agreed‑upon revenue management strategies and practices. Assist the Front Office Manager with administrative tasks including scheduling, projects and weekly trainings. Apply necessary precautions with regards to the hotel safety and hygiene standards (HACCP). Be well versed in hotel fire & life safety/emergency procedures. Maintain a high standard of personal appearance and hygiene at all times. Perform other reasonable duties assigned by the Management of the Hotel. Qualifications Previous leadership experience, required. Proven ability to build and maintain good relationships with all stakeholders. Ability to lead by example, belief in a strong team culture and sets the scene for high performance. Ability to focus attention on guest needs, remaining calm and courteous at all times. Excellent reading, writing and oral proficiency in English. Ability to speak other languages and basic understanding of local languages will be an advantage (Olelo Hawai’i/Ilocano/Tagalog). Ability to work cohesively and collaboratively as part of a team. Detail‑oriented with an eye for detail to be self‑motivated and energetic. Recognized commitment to Guest Service and exceeding guest expectations. Self‑motivation and organizational skills with the initiative and ability to complete projects in a timely manner and proven ability to work under pressure. Operational knowledge and proficiency in Property Management System (Opera) and Microsoft Office (Word, Excel, PowerPoint). Additional Information Salary Range: $58,376 - $65,673 USD Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization. Our Commitment To Diversity & Inclusion We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. #J-18808-Ljbffr