Maintenance Technician

Maintenance TechnicianISS offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay range for this position is $30.00 - $32.00.The work hours for this position are Mon - Fri + Weekends, 11:30 am - 8:00 pm.The Maintenance Technician reports directly to the Site Operations Manager to ensure all facility related equipment is maintained to the highest standards in the Hard Services line. Additionally, the Maintenance Technician will partner with the Site Operations Supervisor to ensure collective success across all service lines (hard, soft, and operational) and embody the OneISS (one team) methodology of facility operations.Core functions of this role involve solving non-complex (single system) maintenance and repair of a building's shell, core, and equipment. The purpose of this role is to maintain facilities for clients, customers, and staff in a safe operating condition; execute a best practice preventative and reactive maintenance program; and resolve immediate operational and/or building safety concerns. Ultimate success in this role is around providing safe and reliable building systems that proactively and reactively support our client's business needs. The Maintenance Technician will at times be on shift alone and will be a point of contact for the client and must be able to respond to escalations and communicate in a professional manner at all times.Success criteria:Ability to work within tight timelinesParticipate and embrace development opportunitiesAbility to troubleshoot down to component levelKey areas of collaboration and influence:Communicate effectively with colleagues on the accounts and across the company so that information is disseminated effectively and participate in project groups and meetings as requiredTransfer best practices established by ISS and bring them to the account.Use the account successes to promote and further develop ISSIdeal candidate experience:High school diploma or vocational or trade school/college requiredBasic mechanical, electrical, plumbing, and HVAC skills including knowledge of the corresponding tools in these tradesCommunication skills to translate basic technical information to those with and without a technical backgroundWork independently and as part of a team, requiring strong communication and interpersonal skillsPotentially work in noisy environments (with required PPE), stand for long periods of time, crawl, climb and work with equipment of various typesMust possess valid state driver's license. May be required to travel via car within a specific metropolitan regionDemonstrates professional and customer service aptitudeBasic computer proficiency skills (Word, Outlook, CMMS Systems, Smartphone Systems)Key accountabilities:Self-performance of primary preventative (PM's) & reactive maintenance (RM's) work orders to consist of:Patch/Painting of wallsDoor/Lock hardware repairs and installation (basic)Installation and mounting of building fixtures (tv's, signs, etc.)Minor plumbing repairs (clogs, drains, valves, faucets, fixtures, etc.)Safety Eyewash/Shower Inspections and MaintenanceFire Extinguisher InspectionsOverhead Lighting Bulb replacementRoof inspectionsLight Snow removal and walkway salting (cold weather regions)Building Safety InspectionsKitchen Equipment InspectionsCafé Equipment specialty cleaningShopping tool repairs (casters, handles, etc.)HVAC system & water system filter replacementsHot/Cold CallsProactively mitigate slip, trip, fall hazardsEffective LOTO (lock out, tag out) complianceEnsure all health and safety requirements are established and followed by on site staff and sub-contractorsUse of CMMS system software for work order management (PC & Mobile based)Follow 5S principles for organization/cleanliness of "Front of House" (client/customer spaces) and "Back of House" (equipment rooms, storage areas, tool cribs, etc.) on the propertyOrder supplies for PM's and RM's as needed. Ensure on site tool crib inventory is correctly managed to ensure SLA uptime is metComplete detailed records of all work to be documented in the CMMS systemConducts frequent equipment rounds and readings to detect malfunctions, records data as requiredEscorts and directs site vendors as requiredOn call (1st line of support) to address escalations or emergencies if they ariseEnsure that all customer complaints are handled professionally, appropriately, and in a timely mannerPhysical demands & work environment:Prolonged periods walking or standingMust be able to lift, carry, and place up to 50 pounds at a timeMust be able to workdays, nights, weekends, and/or holidays as neededMust be able to bend or stoop frequentlyMust be able to work at heights on mobile or stationary work platformsMust be able to operate powered industrial trucksHSEQ compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.