Regional Manager

Overview

Champion Window - Regional Manager

The Regional Manager/ Market General Manager (MGM) provides strategic and operational leadership across multiple assigned market locations, overseeing both sales and operational performance to drive profitable growth, customer satisfaction, operational excellence, and market-level execution consistency.

This role serves as the primary market business leader responsible for aligning lead generation, sales execution, operational delivery, customer experience, staffing, and financial performance across assigned markets. The MGM operates as the key integrator between sales performance, operational execution, installation capacity, customer responsiveness, and people leadership to ensure the overall health and effectiveness of the business.

The MGM directly leads Sales Managers and Installation Managers across assigned markets while fostering strong daily operational partnerships with Marketing, Call Center, CSS/Customer Support Services, and Operations teams to ensure market objectives, customer commitments, and operational readiness remain aligned.

This position requires a highly collaborative, execution-oriented leader who can drive accountability, develop high-performing teams, improve operational performance, and foster a people-centric, entrepreneurial, and high-performance culture focused on growth, scalability, and continuous improvement.

The MGM partners closely with the Vice President General Manager and divisional leadership teams to execute strategic growth initiatives, operational priorities, business transformation efforts, and organizational objectives across assigned markets.

Total Comp Pay Range: $150,000 - $300,000

Responsibilities

Market Leadership & Business Performance

• Lead overall business performance across assigned market locations, ensuring alignment with company goals related to revenue growth, EBITDA performance, customer satisfaction, operational excellence, and market scalability.
• Serve as the primary market business owner responsible for integrating sales performance, operational execution, customer experience, staffing strategies, and financial outcomes across assigned markets.
• Direct and develop Sales Managers and Installation Managers to drive consistent execution, operational discipline, leadership accountability, and performance alignment across all locations.
• Execute market strategies designed to drive top-line revenue growth, margin improvement, operational efficiency, customer satisfaction, and long-term business performance.
• Foster a high-performance, entrepreneurial culture focused on accountability, teamwork, responsiveness, continuous improvement, and results.
• Ensure market leadership teams remain aligned around business priorities, operational standards, customer expectations, and organizational objectives.
• Utilize reporting, forecasting, analytics, and operational trends to improve decision-making, identify performance opportunities, and drive overall market effectiveness.

Business Integration & Market Connectivity

• Serve as the primary market integrator across Sales, Marketing, Call Center, CSS/Customer Support Services, and Operations to ensure alignment between lead generation, sales execution, installation capacity, customer experience, and market profitability.
• Drive daily operational connectivity and communication rhythms across functional teams to ensure business priorities, customer commitments, staffing alignment, operational readiness, and performance objectives remain synchronized.
• Partner closely with Marketing and Call Center leadership to improve lead generation effectiveness, appointment quality, market penetration, conversion performance, and return on marketing investment.
• Collaborate directly with CSS and Operations teams to proactively manage installation capacity, scheduling efficiency, customer responsiveness, service recovery, escalation management, and operational execution.
• Ensure strong cross-functional accountability and rapid issue resolution across the customer lifecycle while balancing sales growth with operational readiness and customer satisfaction.
• Lead market-level alignment discussions focused on staffing needs, operational bottlenecks, customer feedback, service performance, business trends, execution priorities, and continuous improvement opportunities.
• Create strong communication channels and operational partnerships across field leadership teams to improve responsiveness, execution consistency, scalability, and overall market performance.

Sales & Operational Leadership

• Drive sales performance and operational execution across assigned markets through effective leadership, coaching, communication, and performance management.
• Lead integrated sales leadership strategies with Sales Managers to improve lead conversion, recruiting effectiveness, onboarding, sales productivity, coaching effectiveness, and overall market sales performance.
• Lead synchronized operational execution with Installation Managers to improve installation efficiency, labor productivity, operational throughput, service responsiveness, installation quality, and cycle-time performance.
• Ensure staffing levels, operational resources, and leadership capabilities appropriately support customer demand, business growth, and operational execution requirements.
• Monitor key operational and financial metrics including sales performance, close rates, margins, job costs, cycle times, customer satisfaction, labor productivity, service performance, and accounts receivable trends.
• Drive operational discipline and execution consistency across assigned markets through clear expectations, accountability, communication, and performance follow-through.
• Identify operational barriers, execution gaps, and process improvement opportunities that enhance scalability, responsiveness, profitability, and customer outcomes.

Customer Experience & Operational Excellence

• Champion exceptional customer experiences across all assigned markets and customer touchpoints.
• Ensure customer concerns, service-related issues, escalations, and operational challenges are addressed quickly, effectively, and professionally.
• Drive consistency in customer communication, installation quality, operational execution, scheduling practices, and service delivery standards.
• Ensure adherence to company operational processes, compliance requirements, service standards, and best practices.
• Promote a culture of urgency, accountability, responsiveness, and customer-centric decision-making throughout assigned markets.
• Identify and implement process improvements that improve efficiency, scalability, operational effectiveness, and overall customer satisfaction.

Leadership Development & Team Engagement

• Coach, mentor, and develop Sales Managers, Installation Managers, and emerging leaders across assigned markets.
• Build leadership capability, organizational depth, and succession bench strength within the business.
• Foster a positive, people-centric culture rooted in trust, accountability, communication, engagement, teamwork, and mutual respect.
• Support recruiting, onboarding, training, leadership development, and performance management initiatives across assigned locations.
• Drive employee engagement while reinforcing company culture, values, operational expectations, and leadership standards throughout the organization.
• Create an environment that encourages ownership, collaboration, adaptability, and continuous learning.

Financial & Operational Accountability

• Manage market-level financial performance including budgeting, forecasting, profitability management, labor optimization, and expense control.
• Drive accountability around revenue growth, margin performance, operational productivity, labor efficiency, and EBITDA contribution.
• Monitor market business trends, operational risks, staffing challenges, customer trends, and performance opportunities.
• Ensure operational discipline, execution consistency, and financial accountability across all assigned locations.
• Balance growth initiatives with operational capacity, staffing readiness, customer experience expectations, and profitability objectives.

Operational Partnership & Business Alignment

• Maintain highly collaborative, daily working partnerships with Marketing, Call Center, CSS, Sales, and Operations teams to drive market growth, customer experience, operational readiness, and execution consistency.
• Ensure alignment between lead generation activities, sales capacity, installation execution, staffing levels, customer demand, and operational throughput across assigned markets.
• Partner proactively with operational and customer-facing teams to identify performance gaps, improve communication flow, remove operational barriers, and enhance overall market effectiveness.
• Drive shared accountability across cross-functional operational teams for revenue performance, cycle times, customer satisfaction, operational quality, service responsiveness, and execution excellence.

Shared Services Partnership

• Partner effectively with HR, Finance/Accounting, IT, Legal, and centralized support functions to ensure alignment with company policies, talent strategies, compliance requirements, reporting expectations, systems optimization, and organizational initiatives.
• Leverage centralized resources and functional expertise to support operational scalability, leadership development, employee engagement, organizational effectiveness, and market performance objectives.
• Support organizational change initiatives with resilience, adaptability, professionalism, and strong leadership presence.

Performance Expectations/Goals:

• Achieve profitable revenue growth across assigned markets and locations.
• Deliver market EBITDA performance aligned with divisional expectations.
• Maintain high customer satisfaction and customer experience standards across all markets.
• Achieve operational cycle-time, installation efficiency, service responsiveness, and labor productivity KPIs.
• Maintain effective staffing levels, leadership stability, and organizational readiness across assigned markets.
• Drive employee engagement, leadership development, accountability, and team performance outcomes.
• Ensure operational consistency, execution discipline, compliance, and business alignment across all locations.
• Maintain strong operational alignment between marketing demand generation, sales execution, operational capacity, and customer experience outcomes.
• Drive measurable improvement in lead conversion, installation throughput, customer responsiveness, operational scalability, and market execution effectiveness.

Core Competencies:

Self:

• Instills Trust
• Demonstrates Perseverance and Resilience

People:

• Demonstrates Perseverance and Resilience
• Builds Effective Teams
• Drives Engagement
• Organizational Savvy
• Collaborates Effectively

Business Results:

• Cultivates Innovation and Entrepreneurship
• Business Insight and Strategic Thinking
• Directs Work with Enthusiasm and Purpose
• Ensures Accountability

Qualifications

Education

Bachelor's degree in Business, Operations, Management, or related field preferred.

Experience

• Minimum of 8-12 years of progressive leadership experience in multi-location operations, general management, sales leadership, or field operations leadership.
• Proven experience leading both B2C sales and operational teams within a high-performance, growth-oriented environment.
• Prior experience managing leaders and multiple locations/markets preferred.
• Strong background in sales, service, operations, home improvement, retail, or related industries preferred.

Champion Window is an Equal Employment Opportunity Employer

If you need assistance with completing the online application due to a disability, please contact Champion Window.

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Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.