Top Secret ServiceNow Developer

We are seeking a ServiceNow Developer to design, build, and enhance ServiceNow applications and integrations that support Department of Homeland Security (DHS) mission outcomes. You'll work hands-on across ITSM and CRM modules, develop high-quality scripts and flows, integrate with enterprise systems, and collaborate within an Agile team to deliver secure solutions aligned with DHS standards and FedRAMP requirements. While technical skills are essential, a successful candidate will also bring innovative ideas, a sense of ownership, and an ability to anticipate the next question. Some of the day-to-day responsibilities include:
Develop and configure ServiceNow ITSM and/or CRM modules to meet mission needs
Build and maintain workflows, dashboards, and integrations
Write clean, maintainable JavaScript (Business Rules, Script Includes, Client Scripts, Scheduled Jobs)
Design and extend data tables, database views, and GlideRecord queries
Implement access controls and security best practices
Build and enhance AI-driven features using Virtual Agents and Now Assist
Participate in backlog grooming, sprint planning, and delivery within Scrum sprints
Troubleshoot incidents, resolve defects, and perform performance tuning

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:


Required Skills & Experience

Active Top Secret OR DHS Clearance
Bachelor's degree in Computer Science, Information Systems, Engineering, or related field OR 3+ years of relevant specialized experience
3+ years of ServiceNow development experience
Strong hands-on experience with JavaScript and the Glide API
Experience developing and configuring ITSM and/or CRM ServiceNow modules
Proven ability to design, configure, and implement workflows, business rules, and integrations
Experience with Virtual Agent Designer and configuring ServiceNow Virtual Agents
Experience building AI features using ServiceNow Virtual Agents and Now Assist
Experience working in Agile/Scrum environments
Strong communication skills with technical teams and government stakeholders


Nice to Have Skills & Experience

ServiceNow Certified Application Developer (CAD) certification
ServiceNow Micro-Certifications (Virtual Agent Implementor, Now Assist for ITSM, AI Agents)
Familiarity with Section 508, FISMA, and FedRAMP requirements
Experience supporting federal or homeland security programs


Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.