Veterinary Assistant/Client Service Representative - Rehabilitation

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Opportunity for advancement
• Training & development
• Wellness resources
• Bonus based on performance
• Dental insurance
• Free uniforms
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Join Our Team as a Client Service Representative/Rehabilitation Assistant
Headline: Deliver Outstanding Service to Pets and Their Families

Do you thrive in customer service roles and enjoy working with both people and animals? We are seeking a professional and motivated Client Service Representative/Rehabilitation Assistant to join our veterinary rehabilitation team. This position offers the opportunity to make a meaningful impact by supporting clients and their pets throughout their care journey.

Benefits/Perks

• Competitive Salary : Based on experience and qualifications
• Professional Growth : We prioritize our teams' growth and development, offering opportunities for professional development assistance and certifications
• Work/Life Balance : A schedule and generous PTO package that lets you enjoy a positive work/life balance so you can excel at work while also taking time for yourself.
• A Comprehensive Benefits Package : Our full-time employees receive a robust package including health, dental, and vision insurance, short-term and long-term disability, life insurance, critical illness, and accident coverage.
• Investment in Your Future : A 401k Retirement plan with employer match. 
• Additional Perks : Take advantage of our Employee Assistance Program (EAP), Paid Time Off (PTO), paid holidays, paid parental leave, and a bi-annual performance-based bonus program.

Key Reasons to Consider This Opportunity

• Meaningful Work : Be part of a team that helps pets heal, recover, and thrive.
• Dynamic Environment : Manage appointments, coordinate schedules, and handle a variety of tasks each day.
• Client-Focused Role : Develop relationships with clients and their pets, ensuring each interaction is warm and positive.

Why Work With Us?
At our practice, client service plays a vital role in the care we provide. As the first point of contact, you’ll help build trust and foster long-term relationships with our clients. Our team is passionate about providing the best care possible, and we’re looking for someone equally dedicated to excellence. If you enjoy a professional environment where you can grow, learn, and make a difference, this is the role for you.

Key Responsibilities

• Greet clients and pets by name and provide a welcoming front desk experience.
• Manage schedules, resolve booking conflicts, and confirm appointments.
• Maintain accurate and organized patient records within our practice management software.
• Assist with client inquiries about services, prescriptions, and billing.
• Process payments, prepare invoices, and follow up on overdue accounts.
• Ensure client-facing areas are clean, organized, and well-maintained.
• Collaborate with our rehab team to deliver top-notch patient care.
• Assist with rehabilitation treatment modalities and evaluations.

Essential Skills and Qualifications

• Required Skills:
  • At least one year of experience in a customer service or administrative role.
  • Strong verbal and written communication skills.
  • Excellent multitasking and organizational abilities.
  • Proficiency in Microsoft Office; experience with practice management software preferred.
  • Ability to work effectively in a fast-paced environment.
• Preferred Soft Skills:
  • A genuine interest in animal care and client service.
  • Positive attitude and a collaborative approach to teamwork.
  • Problem-solving skills and the ability to adapt to changing situations.
  • Attention to detail and a professional, courteous demeanor.
  • Reliable, with a strong commitment to punctuality and attendance.

Apply Today
If you are passionate about providing exceptional service and enjoy being part of a team that makes a real difference, we would love to hear from you. Join us in delivering outstanding care to pets and the families who love them.