Assistant Director For Market Regulation & Consumer Services

DEPARTMENT OF INSURANCE AND FINANCIAL INSTITUTIONS

The Department of Insurance and Financial Institutions licenses monitors investigates examines and ensures the safety and soundness of regulated entities. The Department also helps resolve consumer complaints against financial-services and insurance entities; takes action in response to violations of law; encourages competition innovation and economic development; collects taxes and assessments that support State government operations; combats auto theft and insurance fraud through public awareness campaigns and funding for law enforcement and dedicated prosecutors.

Our mission is to help Arizonans receive the benefits and protections to which they are legally entitled by enforcing insurance and financial institution laws and by providing information and assistance and to combat vehicle theft.

ASSISTANT DIRECTOR FOR MARKET REGULATION & CONSUMER SERVICES

*A candidate should have at least 5 years of insurance experience in underwriting or claims handling or in an insurance regulatory position*

Job Location:

100 North 15th Avenue

Phoenix Arizona 85007

Posting Details:

Annual Salary Range: $90000 - $104000

Grade: 28

This position will remain open until business needs are met

Job Summary:

Under executive direction this position serves as a key administrative leader directing the operational and policy functions of both the Consumer Affairs Division and the Market Conduct Division (encompassing Market Conduct Examinations and Market Analysis). Through subordinate supervisors the position establishes division missions strategic objectives performance metrics regulatory policies and administrative rules.

This role serves as the agencys primary subject matter expert and advocate for insurance consumer protection and market conduct practices. It involves high-level coordination with internal agency divisions federal and state regulatory bodies law enforcement the National Association of Insurance Commissioners (NAIC) the Governors Office and the State Legislature.

The role requires high-degree of knowledge in insurance and consumer protection matters including the skills necessary to research novel issues. The role will require the review and analysis of pending and new legislation on matters related to the Divisions functions .

Job Duties:

Strategic Leadership and Management

Through subordinate supervisors directs evaluates and oversees the daily operational regulatory and policy activities of the Consumer Services Health Care Appeals / Surprise-Out-of-Network (SOON) and Market Conduct Sections. Establishes implements and monitors long-range program missions strategic goals annual objectives operational policies administrative rules and key performance indicators (KPIs). Optimizes workflows regulatory systems and technical resources to ensure effective case management exam scheduling and market analysis monitoring. Develops operational standards and ensures division compliance with state statutes federal regulations and departmental priorities. Prepares ad hoc recurring and executive-level reports utilizing statistical analysis complaint/appeals metrics and forecasting to identify emerging trends systemic issues and market behavior across all consumer-related matters

Monitor the Market Conduct Examination Program

Confers with the Directors staff and Assistant Attorneys General on examinations and continuum actions involving violations of law. Participates in negotiations and resolution of examinations and continuum actions reporting violations of law. Evaluates regulatory trends emerging market practices and financial data to drive targeted market analysis and examination strategies

Intra-agency and inter-governmental coordination

Coordinates with the Enforcement unit on pending actions joint investigations and relevant administrative efforts. Coordinates with the Consumer Affairs Officer on high-level matters that require supervisor review and analysis. Serves as one of DIFIs representatives on NAIC committees task forces working groups and other advisory panels. Coordinates with DIFIs executive team consistently on pending matters and high-level strategic decisions

Monitor the Health Care Appeals / SOON Programs

Provides administrative oversight and performance monitoring for the Health Care Appeals and SOON programs to ensure regulatory compliance and timely dispute resolution actively tracking data to identify non-compliant market trends and making formal referrals to Market Conduct when necessary

Research

Provides expert consultation and decision support to staff and subordinate supervisors on complex high-profile or contentious consumer complaints and market violations. Researches complex matters and works with the Departments legal team on questions of law and legal interpretation. Evaluates regulatory trends emerging market practices and financial data to drive targeted market analysis and examination strategies

Other duties as assigned as related to the position

Knowledge Skills & Abilities (KSAs):

Knowledge:

Expertise in state and federal laws rules administrative and criminal procedures policies. terms concepts and industry practices that pertain to the business and transaction of insurance

Strong knowledge of the principles of management organization dynamic systems development negotiation techniques the Arizona rule making process the Arizona legislative process and strategic planning and budgeting

Knowledge of Arizona and national insurance market industry concepts and practices and insurance company operations

Knowledge of concepts terms and methods employed in valuing insurer assets and establishing insurer liabilities

Knowledge of Arizona laws and rules that provide standards for the market practices of insurance companies

Knowledge of risks including prospective risks and risk mitigation methods in use by the insurance industry

Knowledge of computerized word processing spreadsheet database and auditing software and applications

Knowledge of state and federal insurance law rules regulations policies procedures and case law

Knowledge of data sampling developing and administering surveys data analysis and reporting

Knowledge of statutory/regulatory construction and principles of public administration

Familiarity with quality management and quality assurance concepts

Knowledge of the responsibilities of other agency divisions

Knowledge of the market practices of insurance companies

Knowledge of investigative technique and principles

Skills:

Skill in using Google Docs Excel Word Power Point Outlook Access PDF or equivalent programs Tableau

Skill in time-management project organization and problem-solving

Exceptional customer service skills; exceptional supervisory skills

Skill at managing multiple responsibilities concurrently

Business and diplomatic communication skills

Ability:

Ability to use computerized word processing spreadsheet database visualization software and auditing software and applications

Ability to establish and maintain effective relationships under the most contentious or disputatious situations

Ability to evaluate difficult conflicting issues and situations and adopt an effective course of action

Ability to accurately analyze situations and information and to adopt appropriate courses of action

Ability to read write type and use standard office equipment (photocopier fax telephone etc.)

Ability to communicate diplomatically clearly and effectively in writing and verbally

Ability to appropriately apply laws and standards when evaluating data

Ability to effectively direct large multifarious operations and projects

Ability to exercise good judgment and make appropriate decisions

Ability to plan design and administer surveys and research studies

Ability to analyze complex data and draw valid conclusions

Ability to organize and prioritize multiple complex projects

Ability to prepare comprehensive reports

Ability to work effectively with others

Ability to supervise professional staff

Ability to resolve complex problems

Selective Preference(s):

Required Education Licensure Certification

A Bachelors degree from an accredited university or equivalent experience

Pre-Employment Requirements:

Employees who drive on state business are subject to drivers license record checks must maintain acceptable driving records and must complete any required driver training (see Arizona Administrative Code R.12.)

Requires possession of and ability to retain a current valid state-issued drivers license appropriate to the assignment

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply: Drivers License Requirements.

Benefits:

The State of Arizona offers a comprehensive benefits package to include:

Optional employee benefits include short-term disability insurance deferred compensation plans and supplemental life insurance

Life insurance and long-term disability insurance

Vacation plus 10 paid holidays per year

Health and dental insurance

Retirement plan

Sick leave

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona please visit our benefits page

Retirement :

Positions in this classification participate in the Arizona State Retirement System (ASRS)

Please note that enrollment eligibility will become effective after 27 weeks of employment

Contact Us:

If you have any questions please feel free to contact Shawn McConnell at

Required Experience:

Director