Manager, Accounts Receivable

About the Job

Welcome to Ovation Healthcare!

At Ovation Healthcare weve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence we help rural healthcare providers fulfill their missions.

The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcares vision is to be a dynamic integrated professional services company delivering innovative and executable solutions through experience and thought leadership while valuing trust respect and customer focused behavior.

Were looking for talented motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives in a collegial atmosphere of professionalism and teamwork.

Ovation Healthcares corporate headquarters is located in Brentwood TN. For more information visit .

Summary:

Depending on the services offered the Manager Accounts Receivable may be responsible for overseeing the hospitals entire accounts receivable (A/R) operations ensuring efficient billing collections and reimbursement processes or may be responsible for a portion of the A/R in a cash acceleration or an A/R wind down project. Regardless the position is responsible for optimizing revenue cycle performance and maximizing cash while maintaining compliance with healthcare regulations and payer requirements. The Manager will lead a team of A/R specialists and work collaboratively with other departments to improve cash flow reduce denials and enhance financial performance.

Duties and Responsibilities:

• Manage the day-to-day activities of the staff supervised on site or remotely for a client hospital.

• Focus the teams efforts and ensure diligent team follow-up are crucial to this position.

• Leadership capabilities such as answering relevant questions setting goals allocation of resources monitoring trending of AR and staff accountability are essential.

• Hands-on training of staff is a key element of this role. Monitor the status of outstanding patient accounts identifying and resolving billing errors and claim weekly team meetings driving revenue cycle performance needs and continued training maintain and track SOPs and process improvement processes.

• Conduct thorough reviews of patient accounts to ensure accuracy of billing codes patient demographics and insurance information.

• Implement strategies to improve collection rates and reduce outstanding accounts up on complex payer trends communicate with Management the volume and specific issue along with researched payer specific guidelines.

• Generate regular reports on team performance including key metrics performance data to identify potential issues and develop solutions to improve efficiency and revenue cycle managementworking with Management and escalate trends to Management.

• Mentor and monitor team performance against key metrics goals and monthly collection goals reduced denials and productivity met 95% or better.

• Identify areas for improvement and implement action plan to resolve payer and denial challenges.

• Provides information regarding patient accounts in response to inquiries safeguarding confidential information in verbal replies and correspondence.

• Overseeing daily billing and collections for all AR financial classes (Medicare Medicaid Workers Compensation BCBS HMOs/PPOs commercial insurance self pays etc.)

• Interprets and follows up on contracts with insurance companies pertaining to rates discounts and filing instructions. Proper utilization of federal and state credit collection regulations and guidelines

• Properly handles HR related issues including but not limited to new hire orientation staffing coverage time off approvals timecards counseling/discipline and evaluations. Monitor staff productivity

• Coordinates agenda(s) presents findings on all scheduled conference calls Demonstrated level of analytical ability required to research/review patient accounts. Prepare and timely submit all Company and client required reports

Knowledge Skills and Abilities:

• Ability to read and write to perform calculations prepare reports with supporting documentation. Being hands-on with day-to-day activities which may include all PFS areas of the revenue cycle. Demonstrates understanding of the entire revenue with problem solving inquiries and customer interaction

• Understands relevant RCM KPIs to analyze and plan strategies to increase cash and reduce AR and AR concepts. An understanding of hospital clinic and Business Office Operations.

• Proficiency in billing software electronic health records systems and data analysis tools. Expert level billing and/or collections with Medicare Medicaid commercial and/or self-pay. Ability to motivate the team delegate tasks effectively and promote collaboration. Excellent verbal and written communication skills to interact with patients insurance companies and internal stakeholders.

Work Experience Education and Certifications:

• Minimum five (5) years of general hospital business office billing and collections experience with at least 2 years of Manager level experience

• A proficient understanding of medical office or medical terminology training. A high level of professionalism displayed by appearance and conduct. Understand critical access hospital business office operations.

• Strong analytical skills to identify and resolve complex billing issues Note: Specific job responsibilities may vary depending on the size and type of healthcare facility as well as the complexity of their billing operations.

• High school diploma or equivalent; additional training in medical billing or healthcare administration is a plus.

Working Conditions and Physical Requirements:

• Manual dexterity to enter data into and retrieve data from computer. Ability to communicate verbally and in writing. Ability to sit for long periods of time. Ability to move moderately heavy objects (e.g. manuals boxes of supplies and light equipment).

less than 10% travel to client site(s) required.

Benefits

The base compensation range for this position is:

Compensation ranges could be hourly or salary depending upon the exempt status of the posted position. Compensation is only part of Ovations total compensation package.

Some additional benefits offered to full-time associates are:

• Comprehensive health and wellness benefits such as medical dental vision life insurance short and long-term disability coverage
• HSA with employer contributions flexible spending accounts for health care and dependent care accounts
• Wellness platform with premium incentives
• Employee assistance support and additional voluntary supplemental plans including accident critical illness hospital indemnity and child disability insurance
• Robust and flexible paid time off offerings and company paid holidays
• 401(k) plan with discretionary employer match opportunities
• Professional development opportunities
• Company issued equipment

Required Experience:

Manager