Onboarding Specialist

Job Description

Job Description

Job Title - Onboarding Specialist

Job Location - 800 Nicollet Mall, Minneapolis, Minnesota, United States of America, 55402-7020

Job Duration:5 months possibility for extension

Job Type: Hybrid role

Payrate:$26/hr

Job Description -

Hybrid, 3+ days onsite Position is not currently expected to return to office full time.  The current expectation is 3+ full days (8 hours) in the office.  Days are flexible.  A majority of the team comes in Tuesday through Thursday, but there are no set days.

Needs to be onsite at Nicolett location in downtown Minneapolis

Parking available at location free or paid:  Paid parking but we do have a discount at LaSalle Court Parking Garage: 801 La Salle Ave. Easy QR code-based parking using license plate.  It will cost $6 + tax, roughly comes out to be $7.30.  They do need to select the U.S. Bank Employee Rate.  Code is BANKPARK2026.  

JOB DESCRIPTION

• Facilitate an end‐to‐end onboarding experience from pre‐employment through post‐hire, ensuring new hires and managers receive clear guidance and timely support.
• Oversee daily I‐9 activity including reviewing Section 1 and Section 2 completion, identifying overdue or missing requirements, conducting reverifications, and partnering with employees and managers to ensure compliance with federal timelines.
• Manage an ongoing caseload through the Case Management System, responding to inquiries and ensuring tasks meet defined Service Level Agreements (SLAs).
• Escalate complex issues involving candidates, employees, managers, HR partners, or external vendors as needed.
• Maintain strong working knowledge of company policies, procedures, employment eligibility regulations, and risk‐based processes.
• Support operational audits, documentation reviews, and compliance monitoring activities.
• Protect sensitive personal and company information by maintaining the highest standards of confidentiality.
• Utilize HR platforms such as Workday and ServiceNow to manage onboarding workflows, I‐9 tasks, and case documentation.
• Deliver a high‐quality customer experience by providing clear, accurate, and proactive communication throughout onboarding and I‐9 processes.

Qualifications

Required

• 1–3 years of experience in HR, onboarding, compliance, or administrative support within a regulated environment.
• Working knowledge of Form I‐9 requirements, including Section 1, Section 2, reverifications, and employment eligibility documentation.
• Experience with Workday, ServiceNow, or similar HR information systems.
• Strong attention to detail, accuracy, and ability to manage confidential information.
• Proven ability to manage multiple cases simultaneously and meet established SLAs.
• Exceptional communication, customer service, and problem‐solving skills.
• Ability to apply a risk‐based approach to decision‐making and issue resolution.
• Proficiency with Microsoft Office and comfort navigating digital workflows.

Preferred

• Experience with I‐9 auditing, corrections, or E‐Verify.
• Prior experience supporting high‐volume onboarding or HR operations work.
• Familiarity with federal employment eligibility laws and documentation standards.
• HR certification (PHR, SPHR, SHRM‐CP, SHRM‐SCP) preferred but not required