Microsoft Dynamics 365 Developer

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Job Summary:
Seeking a Microsoft Dynamics 365 Developer to support the development, configuration, maintenance, and enhancement of Microsoft Dynamics 365 CRM business solutions. The role involves designing and customizing CRM solutions, developing integrations and extensions, troubleshooting application issues, supporting data migration initiatives, and collaborating with technical teams and business stakeholders to improve business processes and user experience.


Key Responsibilities:
• Design, develop, configure, maintain, and enhance Microsoft Dynamics 365 CRM solutions using industry best practices.
• Implement Dynamics 365 entities, workflows, business process flows, forms, views, dashboards, reports, and web resources.
• Configure and customize Dynamics 365 CRM while maximizing out-of-the-box functionality and minimizing custom code where appropriate.
• Develop custom solutions using C#, .NET, JavaScript, HTML, SQL Server, plug-ins, and the xRM framework.
• Design, build, and support integrations using Dynamics CRM APIs, REST/ODATA services, SOAP endpoints, and related technologies.
• Configure CRM security models, including business units, teams, security roles, and web roles.
• Develop and maintain SSRS reports and dashboards to support business operations and decision-making.
• Troubleshoot and resolve Dynamics CRM application, integration, and performance issues.
• Collaborate with business stakeholders to gather requirements, identify process improvements, and recommend technology solutions.
• Analyze existing business processes and system functionality to improve operational efficiency and user experience.
• Create functional and technical documentation, knowledge transfer materials, FAQs, and support documentation.
• Review existing data structures and design data models to support evolving business requirements.
• Evaluate and map legacy data for CRM migration initiatives.
• Create test cases, execute testing activities, document results, and support user acceptance testing.
• Partner with technical teams and project stakeholders to support application enhancements, upgrades, and new implementations.
• Assist with business cases, project documentation, and change management activities.


Required Qualifications:
• 5+ years of experience developing Microsoft Dynamics CRM solutions.
• 2+ years of experience configuring and developing custom solutions in Microsoft Dynamics 365 CRM.
• Strong experience with Dynamics CRM 2016 and/or Dynamics 365 CRM platforms.
• Experience developing customizations using C#, .NET, JavaScript, HTML, and SQL Server.
• Experience with Dynamics CRM APIs, REST/ODATA services, and SOAP endpoints.
• Experience creating and registering custom plug-ins and add-ins within Dynamics CRM.
• Strong understanding of Dynamics 365 CRM entities, workflows, business process flows, forms, views, dashboards, and security architecture.
• Experience designing, configuring, and implementing Dynamics 365 CRM and xRM solutions.
• Knowledge of Microsoft 365 platform integrations, including SharePoint.
• Experience with XrmToolBox, Ribbon Workbench, form scripting, and other Dynamics CRM development tools.
• Experience troubleshooting application issues and optimizing system performance.
• Strong requirements gathering, business analysis, and documentation skills.
• Experience designing relational data models and supporting data migration initiatives.
• Ability to communicate effectively with technical and non-technical stakeholders.


Preferred Qualifications:
• Bachelor's degree in Computer Science or a related field.
• Experience with Dynamics 365 Field Service or Field Operations modules.
• Experience developing custom workflows and advanced automation solutions.
• Experience with enterprise CRM implementation or migration projects.
• Experience creating complex SSRS reports and dashboards.
• Knowledge of software development lifecycle (SDLC) methodologies.
• Experience supporting healthcare, clinical, quality, utilization management, or other regulated business environments.
• Experience leading workshops, training users, and facilitating solution design sessions.


Certifications:
• Microsoft Dynamics 365 certifications.