Freight Forwarding Operations Agent

Operations Agent

Ready to turn your passion into a career? Do you dream of working in a dynamic and fast-paced logistics environment, supporting major events in sports, music, automotive, fine art, and film? Want the chance to collaborate with some of the biggest names in entertainment, media and luxury? Look no further! We're looking for talented and passionate individuals like you to join our logistics team.

The Rock-It Company is a market leader in two expansive logistics and project management sectors across the globe: live events, encompassing live music, sports and broadcasting, film and TV, and experiential events and exhibitions; and luxury goods, focused on fine art, automotive, and fashion. Rock-It, which began in 1978 serving Led Zeppelin, includes Rock-it Cargo, Rock-It Sports, Rock-It Productions, Rock-It Experiential, Dietl, CARS, Dynamic International and more. Rock-It's premier team manages bespoke global logistics through end-to-end services including multimodal freight, event logistics planning, and custom storage and distribution solutions. This service delivery leverages an unparalleled global network with over 10,000 missions a year. Rock-It is the chosen provider for reliability and efficiency where failure is not an option for a customer's most prized events and possessions.

At our company, we believe that our people are our greatest asset. As the Operations Agent, you will play a crucial role in an environment where our employees excel and feel valued. Join us in creating unforgettable experiences and driving success in a fast-paced, exciting industry. Apply today and be a part of a team that values teamwork, innovation, diversity, and excellence.

The full-time Operations Agent will work from our Magusa Global Cargo, Doral, FL office and assist the Operations team with arranging domestic and international transportation by air and ocean for a variety of live performance touring projects. You will be instrumental in the success of our clients' events. The Operations Agent will strategically identify & book the best routes for each project, prepare and review necessary documentation for the shipments, manage key deadlines to keep projects on track, and cultivate lasting client and vendor relationships. In this role, you will work side-by-side with seasoned operations leaders, deepen your expertise across all types of shipments (air, trucking, and ocean) and projects, and build a strong foundation from which to grow your career in the industry.

Location: Doral, FL

Work Schedule: This is an on-site role with a schedule that may fluctuate based on workload during weekdays, with evening and/or weekend work as needed.

Key Responsibilities:

• Execute international air, ocean, and domestic shipments, including time-critical and project-based moves.
• Coordinate with carriers, vendors, and internal teams to ensure smooth shipment flow
• Create and maintain accurate operational files in accordance with company standards
• Ensure data accuracy for costing, billing, and operational reporting
• Update systems with real time shipment information
• Adhere to Rock- It Cargo Quality standards and best practices
• Respond to customer inquiries related to shipment status and documentation
• Maintain a service-oriented, solutions-focused mindset.
• Identify gaps or inefficiencies and share improvement ideas with leadership
• Participate in training ad system enhancements as introduced.
• Other duties related to client projects, as assigned.

Qualifications:

• 3 + years of Freight Forwarder experience; experience with live event import/export operations is a plus
• Associate or bachelor's degree or equivalent industry or military experience
• Fluency in Spanish and English, both written and spoken, is preferred
• Basic freight forwarder knowledge; confidence with domestic and international air ocean, freight and trucking
• Ability to work in a fast-paced, deadline-driven environment.
• An excellent strategic mind the ideal candidate will be able to expertly prioritize competing responsibilities, meticulously organize multiple complex projects, apply a sharp attention to detail to all work, and handle time-sensitive issues while remaining cool under pressure
• Excellent customer service & vendor relationship management skills
• Comfort with basic Excel functions, and a general ability to learn new software programs quickly
• Ability to pass a security background check

Key Competencies:

• Execution & Follow Through
• Customer Focus
• Attention to Detail
• Time Management & Prioritization
• Team Collaboration
• Problem Solving

Don't meet every single requirement? We are dedicated to building an inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

What The Rock-It Company Will Offer You:

A growing logistics platform within the entertainment and luxury import/export logistics industry providing unrivaled experience and expertise for live events, touring, sports, luxury auto and art freight forwarding. Our teams serve as the premier freight forwarders handling some of the world's biggest concerts, festivals, and sporting events for many high-profile clients across the music & sports industries to make the greatest shows and events possible across the world.

Work with some of the most well-known and successful companies in the world. Your work will make an impact and be appreciated by others.

Benefits & Perks That Rock!

• Recharge & Reset: Enjoy a generous PTO package with 18 vacation days, 2 floating holidays, 7 sick days, and 11 paid holidays annually. We know work-life balance is key.
• Your Health, Our Priority: Comprehensive medical, dental, and vision plans are just the start. Get employer contributions to your HSA if you choose a high-deductible health plan, plus access to convenient telemedicine through MDLive and mental health support through our Employee Assistance Program.
• Financially Fit: Secure your future with our 401(k) match and comprehensive employer-funded insurance (Basic Life, AD&D, Short-Term Disability, and Long-Term Disability).
• Family Matters: Welcoming a new addition? We offer generous paid parental leave for all parents.
• Perks with a Purpose: Grow professionally with Continuing Education Reimbursement, give back with Charitable Donation Matching, and even snag free tickets to client events (when available)!
• Culture Club: We love to celebrate! Join us for regular company events like birthday lunches, sports outings, volunteer opportunities, and more.
• Optional Add-Ons: Customize your benefits with supplemental insurance (accident, critical illness, hospital indemnity) and pet insurance through MetLife.
• Sweet Savings: Score potential discounts on home and auto insurance through Farmers Insurance.

The Rock-It Company is committed to the inclusion of all qualified individuals. As part of this commitment, Rock-It will ensure that persons with disabilities are provided with reasonable accommodation for the hiring process. If reasonable accommodation is needed, please contact hiring@ rockitcompany.com. Rock-It provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to legally protected characteristics under applicable federal, state or local law pertaining to the employee's state of employment.