Customer Care Specialist

Qualifications High School diploma or equivalent required. Bachelor’s degree preferred Minimum of one (1) year of call center or banking experience, preferably in a customer facing role, required Minimum of 1 year of professional Customer Service experience required Excellent verbal and written communication skills required; Verbal and written communications skills in Spanish or additional language a plus. Proficient in Microsoft Office products, computer skills in a Windows based environment, and the ability to quickly learn new systems required Ability to work in a structured fast-paced and ever-changing environment required Ability to independently utilize resources and tools provided Ability to maintain a professional demeanor and provide options in difficult situations required Ability to successfully maintain required performance standards (i.e. quality, attendance, promptness) required Ability to be flexible working a schedule during the hours of 8:00am-6:00pm Monday-Friday and 9:00am – 3:00pm Saturday (rotating) required Attention to detail while multi-tasking required Desire to build a career and grow with United Bank

KEY COMPETENCIES:

Dependability, Attendance & Punctuality Customer Service focused Team player Time Management Interpersonal Skills Communication Skills Critical thinking and resolution focused Essential Functions: Sitting and speaking for extended periods of time Sufficient dexterity of hands and fingers to efficiently operate a computer keyboard, mouse and other computer components and ability to use telephone equipment Ability to converse and exchange information with all levels of staff and customers Ability to observe, perceive, identify, and translate data Company Profile At United, our strength is our people, and we are committed to nurturing a culture that is reflective of the communities we serve; promotes respect and a shared purpose; and aligns with our core values. Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, status as a protected veteran, or any other characteristic protected by law. #J-18808-Ljbffr United Bank