Product Owner (ServiceNow)
E-Solutions
Job Description: About the Role
In this role, the person will own the end-to-end product lifecycle for ServiceNow modules, partnering closely with business stakeholders, engineering teams, and platform architects to deliver best-in-class enterprise service management capabilities at scale. Key Responsibilities
In this role, the person will own the end-to-end product lifecycle for ServiceNow modules, partnering closely with business stakeholders, engineering teams, and platform architects to deliver best-in-class enterprise service management capabilities at scale. Key Responsibilities
- Define and own the product vision, roadmap, and backlog for assigned ServiceNow modules
- Translate business requirements into well-defined epics, user stories, and acceptance criteria
- Act as the primary liaison between business stakeholders and the ServiceNow development team
- Prioritize features and enhancements based on business value, customer impact, and technical feasibility
- Lead sprint planning, backlog grooming, and sprint reviews in an Agile/SAFe delivery model
- Drive platform governance, ensuring adherence to ServiceNow best practices and enterprise architecture standards
- Monitor product performance through KPIs and OKRs, continuously identifying opportunities for improvement
- Evaluate and recommend new ServiceNow capabilities, upgrades, and third-party integrations
- Collaborate with compliance, risk, and security teams to ensure the platform meets regulatory requirements - particularly critical in a financial services environment
- Manage vendor relationships with ServiceNow and implementation partners
- Ability to translate technical concepts for non-technical business audiences
- 6-10 years of experience in product management or product ownership roles
- 3+ years of hands-on experience with the ServiceNow platform across one or more modules
- Strong understanding of Agile/Scrum methodologies; SAFe certification is a plus
- Proven ability to manage complex stakeholder landscapes in large enterprise environments
- Experience working in financial services, banking, or a similarly regulated industry preferred
- Excellent communication and executive presentation skills
Vacancy posted 4 days ago
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