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Product Owner (ServiceNow)

E-Solutions

Job Description:

About the Role


In this role, the person will own the end-to-end product lifecycle for ServiceNow modules, partnering closely with business stakeholders, engineering teams, and platform architects to deliver best-in-class enterprise service management capabilities at scale.

Key Responsibilities

  • Define and own the product vision, roadmap, and backlog for assigned ServiceNow modules
  • Translate business requirements into well-defined epics, user stories, and acceptance criteria
  • Act as the primary liaison between business stakeholders and the ServiceNow development team
  • Prioritize features and enhancements based on business value, customer impact, and technical feasibility
  • Lead sprint planning, backlog grooming, and sprint reviews in an Agile/SAFe delivery model
  • Drive platform governance, ensuring adherence to ServiceNow best practices and enterprise architecture standards
  • Monitor product performance through KPIs and OKRs, continuously identifying opportunities for improvement
  • Evaluate and recommend new ServiceNow capabilities, upgrades, and third-party integrations
  • Collaborate with compliance, risk, and security teams to ensure the platform meets regulatory requirements - particularly critical in a financial services environment
  • Manage vendor relationships with ServiceNow and implementation partners
Required Qualifications
  • Ability to translate technical concepts for non-technical business audiences


  • 6-10 years of experience in product management or product ownership roles
  • 3+ years of hands-on experience with the ServiceNow platform across one or more modules
  • Strong understanding of Agile/Scrum methodologies; SAFe certification is a plus
  • Proven ability to manage complex stakeholder landscapes in large enterprise environments
  • Experience working in financial services, banking, or a similarly regulated industry preferred
  • Excellent communication and executive presentation skills
Vacancy posted 4 days ago
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