Technical Support Representative

Technical Support RepresentativeSalary Range $60,000.00 - $95,000.00 Salary/year Position Type Full Time Job Shift Day Shift Education Level High School Travel Percentage Up to 50%OverviewGemini Industries, Inc. - An Employee Owned CompanyGemini is an employee owned company that seeks talented and committed employees. Our philosophy inspires employees to think like owners and pursue their dreams. Our core values emphasize integrity, responsibility, commitment, innovation, and participation- all of which set the tone for our everyday business practice.At Gemini - We Take Care Of Our People! Our Greatest Resource Is Our People and Gemini Knows It!Gemini Industries has a passionate belief that the company’s strongest resource is its people. Gemini is an employee owned company that seeks talented and committed employees. Our philosophy inspires employees to think like owners and pursue their dreams. Our core values emphasize integrity, responsibility, commitment, innovation, and participation- all of which set the tone for our everyday business practice. We always strive to deliver an UNRIVALED CUSTOMER EXPERIENCE (internally and externally) in all that we do. We teach employee owners what the Pride of Ownership really means!6% Dollar for Dollar Company 401K MatchPaid Vacation, Health and Wellness BenefitsDiscretionary Annual Stock InjectionPaid Parental LeaveRelocation Options AvailableCulture of Flexibility(Pre-employment background check and drug screen required)For Over 60 Years Gemini Has Been In The Business Of ExcellencePurpose and Mission:The Technical Rep will work in conjunction with the sales force and lab, supporting plant implementations, training, troubleshooting, color matching, customer product performance requirements, documentation, and account maintenance (on designated accounts).This function is to allow the sales rep to manage the accounts & allow for additional opportunities and to accelerate the sales and implementation cycles. The involvement of the technician in an account will be justified by the sales representative and the technician, with final approval coming from the National Technical Manager.Expectations: This position will work with the sales force and be responsible for documentation and communications to ensure that both Gemini & our customers' expectations and timeline requirements are being met.Set up document procedures and maintain files on all customers for all of the products utilized in the field by customers, STANDARD OPERATING PROCEDURES.Communicate in writing with the Lab on all formula adjustments made in the field to ensure product stability and film integrity standards are met.Listen to team members & customers' needs about product & time frames.Possess a high work ethic, moral and personal integrity, and honestyBe mature, flexible, and self-motivated.Exemplify professionalism in personal appearance, manner, and dress according to acceptable standards set by the company.Authority:The Technical Rep is granted the necessary authority to manage, direct, and administer the operations of Gemini Industries, Inc. under the control of this position. This authority includes, but may not be limited to:With adequate information, this position may stop production of a product because of his/her concerns; communicating these concerns through his/her team leader or the lab.QualificationsQualifications and Requirements:To perform this job successfully, an individual must be able to meet and accomplish the following. Reasonable accommodation may be made to enable individuals with disabilities to perform the Technical Support function.Education/Experience: A four-year college degree or 5 years of experience in the Coatings and application-related field is required.Skills/Knowledge: The Technical Support Rep must:Be able to work math problems with percentages and ratios.Must know the metric system for conversionBe able to produce results with little direct supervision.Be able to operate Microsoft Office software.Have an in-depth understanding of the differences in products and applications.Must have a complete understanding of application equipment. Manual and automatedMust have a complete understanding of coating systems. Solvent-based, Water-based, UV curableSkills/knowledge continued:Should have the ability to formulate colors (color test to be administered).Must possess the ability to analyze & evaluate issues utilizing facts, processes, and identifying variables, then communicate clearly, verbally & in writing recommendations and possible solutions.Have a familiarity with solvents & additives and their correlations with coatings.Have a familiarity with testing parameters; KCMA, AWI, ASTM etc…Be able to communicate between departments and remain objective.Physical and Mental:The physical demands described here are representative of those that must be met by a team member to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the team member is occasionally required to:Stand, walk, sit, use hands to finger, handle, or feel objects, tools or controlsReach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawlTalk or hear, taste or smell.The team member must occasionally lift and/or move up to 50 pounds.Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.Gemini Industries is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.