Personal Lines Account Manager

Job Description

Job Description

This is an in-office position, located in our Lansing, Michigan main office. Qualified applicants must be licensed in property and casualty or be willing to obtain license quickly; have at two years' experience servicing in an insurance agency environment; have working knowledge of office operations and personal lines insurance products; must also have excellent analytical, problem-solving, and decision-making skills. Should have clean and professional office etiquette.

Responsibilities

• Provide outstanding service to clients by evaluating and discussing premium bearing endorsements in detail.  
• Generate additional revenue in the form of increased coverage, account rounding, adding policy features, and generating referrals for new business.  
• Conduct annual reviews with clients. Inform clients about insurance policy terms, conditions, insurance coverage gaps, and risk management issues. Discuss life events and material changes that affect underwriting, surcharges & discounts.  
• Review all upcoming renewals received from carriers. Evaluate the need for and oversee remarket processes as outlined by agency procedures. This includes reviewing current non-standard policies to determine eligibility for a renewal rewrite to a standard or preferred market.  
• Maintain customer accounts in the agency management system, documenting conversations in activity logs, sending confirmations to insureds, and adhering to all other automation procedures. 
• Maintain your own follow-up and suspense file on outstanding workflow items and correspondence; maintain expiration control log; maintain underwriting files in an orderly and up-to-date manner. 
• Receive and review all notices of cancellation to determine necessary action. 
• Perform marketing activity as required to meet sales, service, and quality standards adopted by the agency. 
• Perform all duties relating to customers and companies in a manner that will avoid issues involving potential errors and omissions. 
• Create and maintain good working relationships with clients, insurance company underwriters, sales, marketing & claims representatives. 

Qualifications

• Ability to understand written and oral communications and interpret abstract information. 
• Intermediate PC skills, with a focus on Microsoft Office suite of products or Google Workspace. 
• Accurate and organized, with strong attention to detail. 
• Adapt to a fast-paced, multi-tasking, office environment with periodic high disruption and changing priorities.  
• Self-motivated, with the initiative to prioritize and be self-directed. 
• Regular and punctual attendance is required. 
• Ability to communicate effectively, both verbally, and in writing. 
• Excellent interpersonal skills, with the ability to interact effectively with both colleagues and managers, across all levels. 
• Ability to promote and maintain a team environment. 
• Ability to successfully adhere to company policies and procedures, as well as maintain strict confidentiality. 
• Possession of, or the ability to quickly obtain, all licenses as required by the State Department of Insurance. 
• Participate in seminars and other continuing education training to maintain required licenses.