Overnight CCTV Monitoring Associate

SOCC Associate

As part of STIIIZY LLC (SOCC), you will help to proactively protect our customers, employees, and property. Our SOCC center is the main location for the monitoring and analysis of risks on a company scale that are relevant to our employees and brand.

Oversees all STIIIZY locations (retail, cultivations, etc.) along with other associates while continuously auditing all locations, also assists with daily tasks. (i.e., Retail Closing Procedures, Footage Review, etc.) Utilizing custom views for entry points to each location, you will audit each location to identify and deter a threat before any breach has been made. Custom views will let you check on multiple locations at a time. During these audits, the SOCC team can talk through a speaker set up at each store. The SOCC associate also conducts audits on Track-Tik reports at each location. Security guards working the graveyard shift are required to submit hourly reports and QR code scans throughout their shift. As an SOCC associate, you will audit the reports being submitted to confirm they are accurate and punctual, real time.

Key Responsibilities

• Monitor Retail Closing Procedures and communicate with retail management staff.
• Monitor live feeds to detect suspicious activity.
• Respond to alarms and alerts in a timely manner.
• Communicate with security personnel to address any security breaches.
• Complete the Retail Closing Procedure Log.
• Provide footage review as requested.
• Complete Security Guard Track-Tik Audits.
• Conduct Entry Point Audits on all locations (Retail, Cultivation, Distribution, Extraction, etc.).
• Assist with false alarm checks.
• Document and report any incidents or irregularities.
• Maintain accurate records of surveillance activities.
• Ensure overnight guards are positioned per each site's post orders.
• Performs work under direct supervision.
• Handles basic issues and problems and refers more complex issues to higher-level staff.
• Diligent, Punctual and Ready to work!
• Perform other duties as needed in support of business objectives assigned by supervisor.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to modification to accommodate individuals with disabilities.

Technical Skills & Abilities

• Ability to work independently and make quick decisions under pressure.
• Ability to work overnight.
• Strong attention to detail and strong observation skills.
• Excellent verbal and written communication skills.

Education & Experience

• High school diploma or equivalent.
• Minimum one year experience in CCTV monitoring or security operations experience required.
• Previous experience in using CCTV monitoring software and equipment.
• Ability to write incident reports.