Pharmacy Technician II

Location: This role enables associates to work virtually full‑time, with the exception of required in‑person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work‑life integration, and ensures essential face‑to‑face onboarding and skill development. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. Work Schedule: Monday – Friday; 12:30 PM – 9:00 PM EST The Pharmacy Technician II is responsible for the interpretation and data entry of moderately complex prescriptions and troubleshooting adjudication issues. A key function of this role includes contacting healthcare providers offices to clarify prescription details, secure missing information, and resolve discrepancies that prevent order processing. The technician works with urgency and attention to detail to ensure orders meet compliance, safety, and quality standards throughout the workflow. How You Will Make An Impact Verifies member information and inputs data for the pharmacists. Educates members on pharmacy-based rules related to prescriptions and medication resources or assistance programs. The technician will work closely with pharmacists and providers offices to prevent delays in therapy and provide exceptional service experience. Provides resolution to grievances and appeals issues. Responds to inquiries from physicians, sales team, and members related to formulary and prescription benefits. This role is responsible for processing specialty prescriptions orders with accuracy, efficiency, professionalism, and ensuring compliance with regulatory requirements, and following internal standard operating procedures. Help deliver high‑quality lifesaving pharmacy care for patients with complex or medical conditions. Minimum Requirements Requires H.S. diploma or equivalent and minimum of 2 year of pharmacy experience; or any combination of education and experience, which would provide an equivalent background. Requires an active, professional license, if required by state law, State Pharmacy Technician Certification or National Certification based on applicable state(s) requirements, to practice as a Pharmacy Technician within the scope of practice in a state or territory of the United States. For the CPCC business area a current Pharmacy Tech license and certification is required. Preferred Skills, Capabilities, And Experiences Strong verbal and written communication skills Experience making high volume outbound calls Professional communication with providers office and healthcare professionals Ability to identify missing or incomplete information on prescriptions to obtain clarifications Attention to detail Problem- solving skills Strong documentation and computer skills. Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market‑competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member‑facing roles to become vaccinated against COVID‑19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state, and local laws. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process should submit the Accessibility Accommodation Request Form and a member of the team will be in contact. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration. #J-18808-Ljbffr