Workplace Guest Experience Coordinator

Workplace Guest Experience Coordinator

The Workplace Guest Experience Coordinator is responsible for the day-to-day operation and administrative activities at multiple buildings within the district. Leads Supervisors to ensure conformance to contract requirements. Develops and implements cost control measures and level of service standards to ensure compliance with customer specifications / contract requirements for assigned buildings. Oversees inspections, quality control measures, and the inventory control of equipment and supplies for the assigned buildings.

Responsibilities:

• Coverage of Reception duties, as needed
• Copying, scanning, shipping, and scheduling meetings
• Updating floor plans, as needed
• Coordinate needed event staff (janitorial, security, valet, engineering, etc.) and create work schedules for events
• Coordinate load-in and setup of external vendors; facilitate the collection of vendor documentation (certificates of insurance, permits, etc.)
• Assist with event set-ups, including space preparation (moving furniture, placing event/restroom signage, stanchions, etc.)
• Assist with set-up/break-down of courtyard furniture (cushions, covers, etc.)
• Generate, process, and track estimates and invoices for internal/external events
• Upkeep of event storage room and contents
• Update and maintain Screenings & Events calendar
• Maintain visitor security procedures including signing in/out and issuing of visitor passes
• First Aid Attendant and Fire Warden (Training to be provided)
• Initiate response procedures in the event of an emergency
• Assist with evacuation procedures, in the event of an emergency
• Escort contractors, as needed
• Order food/beverages as requested for meetings
• Order groceries and supplies, as needed
• Refill snack dispensers
• Coverage of reception duties, as needed
• Assist with the coding of invoices for general office and facilities
• Interface with vendors as needed/requested to resolve billing inquiries and discrepancies
• Assist with creating, tracking and resolving work orders
• Update and maintain bulletin boards in common spaces
• Maintain office supply cabinets and areas; order supplies as needed and/or requested by the office staff
• Maintain copier areas and order supplies as needed. Contact vendors as needed for copier repairs/maintenance
• Maintain a working inventory of conference room furniture and supplies for meetings and events; conduct regular inspections to maintain functionality and aesthetic integrity of conference facilities and equipment
• Assist with conference room set-ups for meetings and luncheons
• Assist with day to day tasks of coordinating facility maintenance and operations
• Workspace set-up for new-hires/visitors
• Workspace clean-up for departures (employees/visitors)
• Any and all other duties as assigned

Qualifications:

• Must be proficient in Microsoft Office (Excel, Word, Outlook)
• Must have clear and professional communication skills
• Must be able to multi-task and balance many different projects at one time
• Must be able to stay organized in a fast-paced environment
• Must have a hands-on approach to all work and projects
• Must be able to work well with all teams
• Must be able to problem-solve throughout complex projects
• 2-3 years of experience working in a Facilities/Maintenance environment
• Experience in a Studio/Production environment preferred