Account Liaison

Account Liaison

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Integrated DNA Technologies (IDT), one of Danaher's 15+ operating companies, our work saves livesand we're all united by a shared commitment to innovate for tangible impact.

You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact innovating at the speed of life.

Our team at Integrated DNA Technologies (IDT), is united by a commitment to collaboration and scientific excellence, building on a strong foundation of innovation, expertise, and reliability. Guided by our vision to help researchers rapidly move from the lab to life-changing advances, we work closely with global partners to accelerate progress and genomics breakthroughs across fields like cancer, infectious disease, rare genetic disorders, and more. At IDT, you'll be part of a culture rooted in continuous learning and improvementwhere your growth fuels our mission to accelerate the pace of genomics and helps shape a healthier, brighter future for all.

The Account Liaison is responsible for managing key customer accounts, guiding order fulfillment, providing proactive support, and helping drive continuous improvementall within a collaborative, mission-driven culture backed by Danaher. If you're a strong communicator who enjoys balancing customer advocacy with operational excellence, we'd love to have you help accelerate the pace of life-changing science.

This position reports to the Manager, Account Services and is part of the Customer Care Department and located in either the Coralville, Iowa or Raleigh, North Carolina and will be an on-site role.

In this role, you will have the opportunity to:

• Build and maintain rapport with assigned accounts by providing timely and accurate customer service that addresses all order management needs
• Gather and verify customer requirements to determine the corresponding product offering required for quote and order processing
• Use IDT systems and tools to create accurate quotation offers and sales order records; collate information from multiple IDT applications and knowledge resources to provide informed order status updates
• Ensure order acceptance and fulfillment processes adhere to terms outlined in commercial agreement. Monitor that all customer obligations are met for minimum purchase commitments or minimum revenue requirements to ensure as needed
• Plan and/or facilitate conference calls for assigned accounts to support recurring business needs.

The essential requirements of the job include:

• Bachelor's degree with 2+ years previous experience in a Customer Relationship Management role OR Associate's degree with at least 3 years of Danaher experience AND Customer Relationship Management experience
• Experience identifying processes in need of optimization and suggesting solutions for continuous improvement
• Critical thinking skills and ability to manage multiple priorities while communicating with both internal and external stakeholders and customers
• Strong oral and written communication skills

It would be a plus if you also possess previous experience in:

• Salesforce (or similar CRM) experience
• Facilitating calls / taking cold calls
• Scientific background

IDT, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job.

The annual salary range for this role is $66,000 - $68,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.