Front Desk Supervisor

Job Details Job Location: Double Tree by Hilton Worthington - Columbus, OH 43235 Position Type: Full Time Education Level: High School Job Shift: First/Day Second/Afternoon Third/Night Job Category: Hospitality - Hotel BASIC PURPOSE Supervise the desk clerks to ensure completion of essential duties necessary for an efficient Front Desk operations. ESSENTIAL FUNCTIONS Handle guest check-ins and check-outs efficiently and in a friendly and professional manner. (45%) Supervise desk clerks and work load during shift. Complete shift check-lists as specified. (20%) Run accurate room status reports in a timely manner and relay necessary information to affected department and individuals. (5%) Update daily group information; maintain and be familiar with future group files. Monitor and prepare group requirements and relay necessary information to affected departments and individuals. (5%) Print cashier report and verify balances. Verify all banks and deposits accordingly. (5%) Monitor key control to maintain hotel security. (5%) Respond to guest questions regarding the hotel. Know the layout of the hotel including all suites, parlors, meeting rooms and all outlets’ location and hours of operations. (5%) NON-ESSENTIAL FUNCTIONS Maintain good working relationships and open lines of communication with all other departments. Train, cross-train, and re-train (when necessary) all Front Desk Personnel. Assist Front Desk and/or Front Office Manager when necessary. QUALIFICATIONS Education: High school education or equivalent experience. Experience: 1-2 years supervisory experience in a hotel or other customer relations position. Skills and Abilities: Type a minimum of 35 wpm. IBM data entry experience desirable. Ability to communicate in English. Second language desirable. Ability to achieve positive guest relations and maximize guest satisfaction. Ability to handle cash and credit transactions. Ability to enforce all company rules and SOPs. Supervisory skills. Number of employees supervised: Three to four employees. OTHER REQUIREMENTS Travel Required: None Hours Required: 6:30 a.m. - 3:00 p.m. or 2:30 p.m. - 11:00 p.m. or as assigned; scheduled days and times may vary based on need. PHYSICAL REQUIREMENTS No lifting/pushing/pulling/carrying required. No bending/kneeling required. Mobility: Move to copier and computer room to run reports and make copies. (30-50 ft) 10% of 8 hours shift. Continuous standing: Primarily a stationary position at the desk. Standing 90% of an 8 hours shift. No climbing stairs required. No driving required. Work environment inside: 100% of 8 hour shift. Hearing: Moderate; ability to communicate with guests and staff. Vision: Critical; key control, cashiering, run and verify reports, etc. Speech: Moderate; ability to handle guest relations and supervise staff. Literacy: Critical; ability to run and verify reports. Cashiering duties. Protective Clothing: None required. Equipment Operation: PMS system 80% of time; copier 5%; fax machine 5%; printer 5%; switchboard 5%. #J-18808-Ljbffr Twin Tier Hospitality