Technical Support Specialist

Provides assistance and technical support to customer & consumers that are experiencing issues Communicate directly with customers via phone or email in professional and timely manner. Log “ALL” communication with customers in Activity section of SAP. Trouble shoot failures using Fault Tree Analysis to resolve customer complaints Understanding of SAP Service Module functionality Keep detailed records of customer interactions, transactions and record details of inquiries, comments and complaints in SAP. Escalate any customer complaints or inquiries as needed to other team members. Create Service Call and assign to Tech Queue from email or dealer portal daily Requirements High school diploma, general education degree or equivalent working experience General knowledge of customer service principles and practices Relevant computer knowledge of SAP and Microsoft software systems Must successfully work individually and as part of a team. Communication skills; both verbal and written along with listening and problem-solving skills is a must. Power sports, ATV or UTV knowledge is a plus. #J-18808-Ljbffr Hisun Motors Corp.