Customer Service Representative

Job Description

Job Description

Benefits:

• 401(k)
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off

• Strong phone and email communication skills
• Professional and friendly customer interaction
• Ability to gather and record customer information accurately
• Comfortable assisting both phone and walk-in customers

• Highly organized with strong attention to detail
• Able to manage multiple tasks and follow up on requests
• Comfortable handling confidential customer information responsibly

• Comfortable using common business software (email, documents, spreadsheets)
• Ability to learn and use CRM, inventory, and order management systems
• Basic document scanning, file organization, and digital record keeping

• Ability to route requests to the appropriate department
• Comfortable coordinating between customers and internal teams
• Willingness to learn basic troubleshooting and support processes

• Prior customer service or office experience preferred
• Comfortable working with computers and learning new software systems
• Strong written and verbal communication skills
• Reliable attendance and punctuality

• Office-based position
• Regular interaction with customers by phone, email, and occasionally in person
• Coordination with multiple departments including customer support, operations, and administration

• Google Workspace (Gmail, Google Docs, Google Sheets)
• Zoho (CRM and related tools)
• WooCommerce
• Fishbowl Inventory
• Windows-based file management and document scanning systems

• Experience working in construction, manufacturing, or project-based businesses is helpful
• Familiarity with quotes, proposals, bids, or project documentation is a plus
• Experience supporting sales or project teams with administrative coordination