Scheduler

Controller Position

Community Care Network is hiring a Controller! Community Care Network is comprised of Rutland Mental Health Services and Rutland Community Programs. Our mission is to enhance the well-being of our communities, individuals, and families through responsive, innovative, and collaborative human service.

Principal Responsibilities:

• Scheduling Appointments
• Manage incoming calls and messages related to appointment requests, cancellations, and rescheduling.
• Maintain a daily Will-Call list.
• Maintain a two-month rolling schedule of appointments in Credible for staff.
• Confirm client appointments 48 hours in advance; follow up on no-shows and cancellations.
• Maintain up-to-date records in the Electronic Medical Record (EMR) system and ensure compliance with scheduling policies.
• Provide excellent customer service to clients, demonstrating empathy, professionalism, and confidentiality.
• Communicate scheduling issues or conflicts to the Manager of Administrative Services or relevant staff.
• Assist with coverage and coordination for staff working across multiple sites or via telehealth.
• Participate in quality improvement initiatives related to access and timeliness of care.
• Providing information and answering questions about appointments.
• Updating client account information.
• Other duties as assigned.

Qualifications:

• High School Diploma or equivalent; Associate's Degree or relevant coursework preferred.
• Previous experience in an administrative or scheduling role.
• Attention to detail, accuracy in maintaining records and managing data.
• Team player: Ability to work collaboratively across departments.
• Knowledge and proficiency in the use of technology: Microsoft products, software packages, EMR, etc.
• Excellent communication skills and a client-centered attitude.
• Must be comfortable working in a trauma-informed, culturally competent environment serving diverse populations.
• Must have a valid driver's license, reliable transportation with personal automobile liability insurance coverage at or above the levels mandated by the State of Vermont.
• Successful completion of a criminal history background check after hire.

Benefits:

• Pay Range - $20.73 -$22.50 hourly (compensation is typically dependent upon experience)
• Comprehensive Benefit Package
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional developmental assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance
• Career Training and Development
• Collaborative and engaging team meetings with supervision.

Our core work is guided by our core values of Trust, Accountability, Respect, Cultural Competence, Person-Centered Care, and Continuous Learning and Growth. CCN is an Equal Opportunity Employer.