Operations Manager

Job Description

About us:

From innovative menus and striking design to impeccable service and critical attention to detail, at Great Performances, we weave our mission into all we do. Serving New York City for over four decades Great Performances has evolved from a waitress staffing agency to the leading catering, events, and hospitality companies in the greater New York area. We provide food services in an array of celebrated New York City cultural institutions including Jazz at Lincoln Center, Brooklyn Museum, Brooklyn Academy of Music, Wave Hill, and The Apollo Theater. We are known for full-service catering and events, corporate workplace dining and amenity programs, and large-scale event and festival production. Great Performances is the nation’s first caterer to own and operate an organic farm, Katchkie Farm located in Kinderhook, NY. Progressive from the start, we consistently set the pace for industry best practices.

We are seeking highly motivated and talented individuals to join our team and to support our vision, mission, and values through everything they do. If you share our passion and want to make a meaningful impact, we invite you to apply.

Our Vision: Building Community to Better Our World

Our Mission: Unleash Joy through Genuine Hospitality

Our Core Values:

Craftsmanship: developing new menus, designs, and moments to deliver engaging experiences to our clients and guests.

People: creating fair access, opportunity, and advancement for everyone. Our employees are our greatest asset.

Sustainability: upholding and elevating standards for sustainable behaviors that support our planet.

Collaboration: aligning with our clients’, colleagues’, and community’s visions to execute a successful experience.

Doing Good through Food: engaging in action around food access, health and wellness, education, and philanthropy.

We are seeking an Operations Manager to support the Venue Director in overseeing the daily operations of eight high-end real estate amenity spaces, ensuring exceptional service, operational consistency, and an elevated tenant experience across all locations. This role serves as a key liaison for Venue General Managers, providing operational guidance, project support, and hands-on leadership to maintain hospitality excellence. The ideal candidate is highly organized, solutions-driven, and capable of managing multiple priorities in a fast-paced environment while upholding the highest standards of service, presentation, and operational efficiency.

Responsibilities

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• Daily Operations: Assist the Venue Director with day-to-day tasks and provide immediate support to the Venue GMs to resolve operational issues.
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• Process Improvement: Develop, refine, and implement Standard Operating Procedures across the portfolio to ensure consistency and efficiency.
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• Site Inspections: Conduct regular visits to all nine venues to monitor operations, staff performance, and facility standards.
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• Financial Management: Review P&L statements and budgets to track performance and ensure venues are operating within financial guidelines.
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• Procurement: Assist venues with placing orders and managing inventory when additional support is required.
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• Events & Proposals: Prepare event proposals for clients and provide on-site support during evening events as necessary.
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• Client Relations: Maintain a professional presence and provide direct support and guidance to tenant guests to ensure a high-quality experience.
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Qualifications

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• Experience: 3–5 years of experience in operations management, preferably within the hospitality or food & beverage industry.
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• Organizational Skills: Exceptional ability to multitask and manage various projects simultaneously in a fast-paced environment.
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• Communication: Strong verbal and written communication skills for client-facing interactions and internal reporting.
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• Financial Literacy: Ability to read and understand P&L statements and manage operational budgets.
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• Professionalism: Proven ability to remain even-tempered and professional when handling diverse challenges and high-end clientele.
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Work Environment

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• Schedule: Primarily Monday through Friday with flexible daytime hours. Candidates must be available to work occasional evenings to support scheduled events.
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• Travel: Regular travel between the nine venue locations is required.
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Location: Portfolio-wide (8 Luxury Amenity Spaces)

Schedule: Full-time, On-Site

Base salary: $95,000 - $105,000

Benefits: PTO, 401(k), medical, dental, and vision insurance, transit benefits, paid and unpaid safe and sick time, and an FSA (Flexible Spending Account).

Must be able to provide valid documentation that you are legally eligible to work in the United States.

Great Performances is an equal opportunity employer. At Great Performances, we employ qualified individuals based solely on ability, training, and experience. Great Performances does not discriminate against any employee or applicant for employment or promotion based on race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.