Telephone Operator

Job Title

*THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*

Major Duties

• Operates the medical center's telephone line;
• Uses courtesy, tact, diplomacy, manual dexterity, clear speech, and voice modulation in dealing with customers, staff, employees, and patients;
• Handles calls from mentally incompetent, alcohol or drug addicted persons who require special attention by the operator while attempting to locate the correct personnel to handle the call;
• Verifies patient appointments;
• Maintains the confidentiality of patient and employee information received;
• Uses a personal computer to retrieve information as needed to direct calls in a timely and accurate manner;
• Handles a full range of telephone calls including local, long distance and overseas calls;
• Deals with multiple phone calls or situations simultaneously and displays good common sense and quick decision-making skills;
• Performs other related duties as assigned.

Preferred Experience: Call Center, Customer Service and Telecommunications.

Work Schedule: Monday through Friday 8:00am - 4:30pm

Recruitment & Relocation Incentives:

Not authorized

Critical Skills Incentive (CSI):

Not approved