Highway Patrol Telecommunicator in Training (Rowan County)

Highway Patrol Telecommunicator (S) The North Carolina State Highway Patrol’s primary mission is to reduce collisions and make the highways of North Carolina as safe as possible. With more than 1,600 troopers covering nearly 80,000 miles of roadways, the NCSHP is committed to protecting the public. Join the North Carolina State Highway Patrol as a Telecommunicator—every call you take supports troopers, protects communities, and helps save lives across our state. This fast‑paced, high‑responsibility role coordinates emergency and non‑emergency response efforts, serving as the critical link between the public and first responders by receiving, prioritizing, and accurately relaying information to ensure timely and effective response. Management Preferences: Working knowledge of FCC and DCI rules and regulations related to radio communications Ability to make sound decisions in high‑pressure, time‑sensitive, and critical situations Experience using communication equipment in an emergency response environment (law enforcement, fire, EMS, military, or similar setting) Experience receiving, prioritizing, processing, and transmitting large volumes of critical information in a fast‑paced environment Experience using mapping systems or geographic navigation tools (e.g., reading maps or using mapping software such as Google or Bing) Salary Range: $33,902 – $59,327 (full range for this classification). Salary Grade: NC05. Training Progression: This position follows a structured training and progression plan. Selected candidates are hired as a Highway Patrol Telecommunicator Trainee at a starting salary of $40,343. Candidates with recent prior experience as a Telecommunicator within the last three years may be considered for a higher starting rate based on that experience. Employees must complete a 640‑hour Basic Telecommunicator Training Program, required certification courses, and obtain North Carolina Sheriff’s Education and Training Standards Commission certification. Following successful completion of training and one year of on‑the‑job experience, a performance rating of Meets Expectations or higher, employees may progress to Highway Patrol Telecommunicator at a salary of $42,615, based on funding availability. Location: 5780 South Main Street, Salisbury, NC28147. Typical work schedule: rotating & permanent day/night shifts, weekends, and holidays. Key Responsibilities: Assess and coordinate emergency and non‑emergency response activities by evaluating reported situations, determining necessary response actions, and deploying appropriate resources Support critical operations involving officer safety, SHP Aviation Mission emergencies, severe weather events, rescue operations, transportation of nuclear fuel, fixed nuclear facility incidents, terrorist threats, and homeland security‑related situations Receive, solicit, process, and prioritize information from multiple sources—including the public, law enforcement, and state and federal agencies—to manage emergency and non‑emergency communications Identify and evaluate potential risks to responding law enforcement units using effective listening skills and public safety systems such as the Criminal Intelligence Information System (CIIS) Operate a variety of communication and technology systems, including: Computer‑Aided Dispatch (CAD), TTY/TTD systems, Land Mobile Radio System, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Form Flow), Internet and Intranet applications, Omnixx, and mapping programs Communicate effectively using law enforcement radio codes (e.g., 10‑codes) to ensure the secure and accurate exchange of sensitive information over publicly accessible radio channels Handle specialized communication systems, including: Dedicated circuits for North Carolina’s three fixed nuclear power plants; telephone systems for AMBER Alerts, SILVER Alerts, and the Center for Missing Children Access and disseminate law enforcement data through CIIS, including criminal history, driver and vehicle records, and terrorist or gang‑related intelligence, supporting information exchange at the state, national, and international levels Serve as a key liaison between the public, the organization, and allied government agencies, providing professional and effective customer service that directly impacts public perception and trust Maintain cooperative and effective communication with local, state, and federal partners to support coordinated emergency response and public safety operations Minimum Education and Experience: High school diploma or General Educational Development (GED) diploma AND ability to type and work efficiently under pressure; or an equivalent combination of education and experience Necessary Special Qualifications: DCI operator certification (must be certified or become certified within 120 days of employment) NC Sheriff’s Education & Training Standards Commission Telecommunicator certification The State of North Carolina is an Equal Employment Opportunity Employer and is dedicated to providing a work environment free from unlawful discrimination, harassment, and retaliation. The State provides reasonable accommodations to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices. #J-18808-Ljbffr NC State Highway Patrol