Telecommunications Technician

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role As a Lumen Network Technician, focused on installation and maintenance you will be responsible for all aspects of cable repair and maintenance both copper and fiber splicing, carrier systems repair and maintenance will be a feature of this position. The role also includes, but is not limited to, installation and repairs on POTS and DSL services, buried section repairs (dig and fix), rehab and corrective action on irregular plant conditions in all aerial, buried and underground plant, and all installation aspects to include GPON, DSL, bonded DSL and POTS services. Location and Schedule This is a full‑time position located in Seattle, WA. The typical schedule is Monday‑Saturday 8:00 am‑4:30 pm. The schedule will include weekend rotations, and may also include nights, holidays, and on‑call rotations. The candidate may be assigned to work out of town for varying lengths of time. Responsibilities Install, splice, and test copper cables for projects, maintenance, and emergency repairs. Perform reel, continuity, and conformance testing using industry‑standard equipment such as OTDR and T‑Berd. Maintain, troubleshoot, and repair existing copper networks, locating and resolving faults to ensure service continuity. Install, configure, and enable residential and small business telecommunication services such as POTS, HSI, VDSL, FTTH, and networking. Connect and manage wiring/cabling, terminals, and hardware attachments on customer premises, poles, and inside facilities. Read and interpret service orders, repair tickets, technical drawings, blueprints, diagrams, and maps to execute work accurately. Coordinate testing of customer lines with test centers or designated personnel and document results per company standards. Interact professionally with customers to assess service requirements, confirm issues, and suggest appropriate solutions. Update service orders, review billing information, and advise customers on equipment features, usage, and capabilities. Identify and pursue additional revenue opportunities by recognizing potential upsell or cross‑sell services during customer interactions. Adhere to safety protocols, company policies, and industry regulations while performing fieldwork and documenting all activities. Qualifications Must work varying shifts and hours, including possible mandatory overtime, weekends and holidays. Drive a company‑provided vehicle; requires a valid state driver’s license and a satisfactory driving record. A CDL may be required. May require compliance with State and Federal Department of Transportation Drive Qualification Regulations, including drug and alcohol testing. Requires ability to climb and work at elevations exceeding 18 feet (e.g., from ladders, poles, lift trucks). When working aloft with ladders or other equipment with weight‑capacity ratings, must adhere to company safety policy and equipment weight requirements. May work in confined spaces such as attics, crawl spaces, and utility holes. Ability to perform strenuous physical activities including, but not limited to, lifting and/or moving objects weighing over 75 pounds. Ability to perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather). Compensation Pay Ranges: Minimum hourly rate: $15.77 Maximum hourly rate: $41.87 Lumen offers a comprehensive package featuring a broad range of health, life, voluntary lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. Union & EEO This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to choose whether or not to join the union, with the obligation to pay union dues if you do join. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Background checks may include checks for criminal records, motor vehicle reports and/or drug screening, depending on position requirements. Background results will be evaluated on a case‑by‑case basis. Location Nearest Major Market: Seattle #J-18808-Ljbffr Lumen Technologies