Spa Receptionist (Part-Time)

Spa Coordinator/Receptionist

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Riverfront luxury in one of America's most celebrated cities. Unlocking the authentic New Orleans, Four Seasons invites you to our landmark tower a heritage icon with a central downtown location on the banks of the Mississippi River. Dine on innovative Louisiana cuisine, relax by our resort-style pool, and plan your own private event at our 34th-floor observation deck boasting NOLA's best views.

About The Role

Four Seasons Hotel and Residences New Orleans is seeking candidates to join our Spa team as a Spa Coordinator/Receptionist. In this role, you will seamlessly coordinate appointments, support spa operations, and anticipate guest needs while ensuring every interaction reflects the world-class service and luxury standards synonymous with Four Seasons. Your exceptional organization, attention to detail, and passion for hospitality will help create memorable and effortless experiences for every guest who visits our Spa.

What You'll Do

• Create exceptional guest experiences by welcoming guests, providing expert guidance on spa services and amenities, anticipating needs, and resolving concerns with professionalism and care.
• Coordinate spa reservations and communications by managing appointments, handling phone and email inquiries, maintaining accurate booking records, and ensuring seamless communication across the spa team.
• Support daily spa operations by partnering with therapists, attendants, housekeeping, and engineering teams to maintain an organized, efficient, and guest-ready environment.
• Manage administrative and retail functions including processing payments, promoting spa retail products, maintaining inventory accuracy, updating guest materials, and handling lost-and-found items in accordance with Four Seasons standards.

What You Bring

• Reading, writing, and oral proficiency in English; additional languages are a plus.
• Excellent communication and organizational skills, with the ability to prioritize in a busy environment.
• Previous experience in a similar role (2 years preferred) within a luxury spa or hospitality setting.
• Knowledge of spa software systems and hotel interface programs such as Book4Time, Opera, and HotSOS, preferably.
• Proficiency in Microsoft Office (Word and Excel) and Canva.
• High grooming standards, a genuine smile, and a professional demeanor.
• Passion for the health and wellness industry, with a proactive and guest-focused mindset.

What To Expect

• Work a flexible part-time schedule averaging approximately 25 hours per week, with opportunities to work mornings, evenings, weekends, and holidays in a luxury hospitality environment.
• Collaborate with teams across the hotel to deliver seamless, personalized experiences that create lasting memories for our guests and uphold Four Seasons' commitment to excellence.
• Thrive in a fast-paced, guest-focused setting where you will utilize a variety of technology platforms, reservation systems, phones, and office equipment to support daily spa operations and exceptional service delivery.

What We Offer

• Competitive compensation and benefits package.
• Opportunities for professional growth within a globally recognized luxury brand.
• Access to world-class training and development programs.
• A collaborative and supportive work environment that values innovation and excellence.
• Exclusive complimentary and discounted hotel stays across Four Seasons properties worldwide.
• The chance to work in a diverse and inclusive culture, contributing to creating memorable guest experiences.

Four Seasons Hotels Limited