ServiceNow ITOM Lead

Job Title: ServiceNow ITOM LeadLocation: Dallas, TX (Remote)The candidate will be responsible for end-to-end implementation, configuration, and optimization of ServiceNow ITOM capabilities, including Discovery, Service Mapping, CMDB, and integrations. The role requires strong expertise in both on-premises and cloud environments, along with the ability to design, customize, and enhance Discovery patterns.Lead and implement end-to-end Discovery across:On-prem infrastructure (Windows, Unix, Network devices, Load Balancers, VMware/vCenter, ESX)Cloud environments (AWS, Azure, etc.)Design and implement Service Mapping for business-critical services and application dependencies, with hands-on experience in end-to-end mapping of complex and critical applications.Manage and maintain CMDB (Configuration Management Database) ensuring:Data accuracy and integrityEffective CI lifecycle managementImplement and align CMDB with CSDM, Support CSDM maturity improvements.CSDM functionality andConfigure and manage Service Graph Connectors (SGC) integrationsDevelop and customize Discovery Patterns, including:Creation of complex custom patternsModification and enhancement of existing patternsOptimization of identification and reconciliation rulesPerform advanced troubleshooting of Discovery, MID Servers, and integrations.Cross-Module UnderstandingThe candidate must have a strong understanding of how ITOM Discovery and CMDB impact other ServiceNow modules, including:ITSM (Incident, Problem, Change Management)Dependency mapping for impact analysisAccurate CI relationships for change risk assessmentITAM / SAM / HAMSoftware and hardware asset normalizationLicense compliance using Discovery dataAsset-CMDB reconciliation and MappingAbility to operate at a senior technical or architect levelStrong analytical and problem-solving skillsCapability to design scalable and enterprise-grade ITOM solutions