Service Manager

Job Description

Job Description

Supervisory Responsibilities: Yes

Essential Job Functions:

Essential job functions represent the fundamental job duties and accountabilities of the employment position the individual holding the position must be capable of performing. Persons with disabilities can perform these with or without reasonable accommodations. The VP or his/her designee may assign other duties and accountabilities limited to those consistent with the applicable scope of the appropriate professional job function.

Documentation Generation - 40%

• Assists the Director of BD, Service with proposal generation and SOWs that accurately reflect and price out requested work
• Creates test procedures to confirm design and installation of work.
• Verifies that all equipment and material used meets G-CON and industry standards.
• Creates punch lists to track items requiring completion.
• Assists the Director of BD, Service with Service policy generation and procedures to facilitate continuous improvement
• Implements projects to improve Service delivery, quality, and profitability

Service Execution - 35%

• Travels to job sites, interacts with customer
• Communicates work progress to both internal team as well as external stakeholdersManages and coordinates required staff and subcontractors
• Manages budget for work
• Executes final testing documentation as needed
• Follows Good Documentation Practices
• Documents any discrepancies/deviations that occur during testing.
• Performs on-site training of customer personnel so that each customer can maintain the PODs.

Recordkeeping and Documentation - 25%

• Maintains documentation for work performed
• Maintains schedule for travel and work
• Enters data on costs into ERP system and CRM to accurately reflect true contribution margin

Marginal Job Functions:

Marginal job functions identify accountabilities that are preformed but are not essential as defined above. Marginal job functions may be reassigned and must not prohibit the employment of a person with disabilities.

• Generates Service Standard Operating Procedures (SOPs) and Forms
• Performs Root Cause Analysis of issues and works with a multidisciplinary team to facilitate the correction of issues.
• Communicates issues and failures with G-CON Quality department

Position Specifications

Qualification Requirements - To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Education and/or Experience:

Bachelor’s Degree or equivalent experience: Engineering, or practical field construction background

Preferred Experience working and knowledge pertaining to Pharmaceutical Cleanrooms

Preferred Knowledge of HVAC systems covering design, common control strategies, installation, operations, and maintenance

Intermediate Skill in estimating and generating proposals

Advanced Skill in basic computer functions such as word processors, spreadsheets, and internet usage

Since 2009, G-CON has led the cleanroom industry, fulfilling pharmaceutical and biopharmaceutical needs and embracing new trends. G-CON designs, builds and installs prefabricated cleanroom PODs for a variety of dimensions and purposes, from laboratory environments to personalized medicines and even production process platforms.

Company Description

Since 2009, G-CON has led the cleanroom industry, fulfilling pharmaceutical and biopharmaceutical needs and embracing new trends. G-CON designs, builds and installs prefabricated cleanroom PODs for a variety of dimensions and purposes, from laboratory environments to personalized medicines and even production process platforms.