Education & Training Specialist, Internal Training, Global Support

Purpose

In-office role; currently 3 days a week in-office. Based in Raleigh, NC. The Education & Training Specialist II, Internal Training, Global Support, will design, deliver, and continuously improve employee onboarding and training programs to prepare employees to perform roles effectively. Working closely with technical subject matter experts and cross-functional stakeholders, this position develops and facilitates engaging learning solutions that incorporate self-directed, facilitated, and blended learning experiences grounded in Adult Learning Theory. This role serves as a trusted learning and workforce readiness partner across the organization, advising on, developing, and coordinating learning and development initiatives that drive knowledge mastery, operational readiness, and long-term professional growth. This role partners cross-functionally to build role-based curricula, maintain training content, and develop ongoing learning opportunities aligned with evolving business needs, products, services, and processes.

Key Responsibilities:

Global Support Enablement

• Partner with Global Support leadership and technical subject matter experts to develop onboarding, role-based learning paths, product training, technical readiness programs, and workforce readiness initiatives that support employee effectiveness and customer outcomes.

• Create and maintain learning content that supports product knowledge, troubleshooting, customer service skills, case management procedures, escalation workflows, platform adoption, and readiness for product releases, enhancements, support processes, and organizational changes.

• Leverage support metrics, quality findings, customer experience insights, learner feedback, and recurring support trends to identify knowledge gaps, prioritize training initiatives, and improve operational performance.

Learning Strategy & Program Management

• Design, implement, and continuously improve onboarding programs, role-based curricula, employee development pathways, and learning roadmaps aligned with organizational priorities, workforce planning, and long-term growth objectives.

• Identify emerging learning needs and develop scalable training solutions that support evolving business requirements, product changes, process improvements, and organizational readiness.

Instructional Design & Content Development

• Design, develop, and maintain engaging learning solutions including eLearning, facilitated experiences, assessments, proficiency validations, job aids, reference materials, multimedia assets, and performance support resources using instructional design best practices and adult learning principles.

Learning Delivery & Facilitation

• Facilitate engaging instructor-led, virtual, and blended learning experiences that promote learner participation, knowledge transfer, skill development, and performance improvement.

• Manage learning delivery methods, technologies, and logistics to ensure an effective and seamless learner experience.

AI-Enabled Responsibilities (Core to Role)

• Leverage AI-powered tools and learning technologies to accelerate content development, enhance training delivery, improve learning engagement, and support knowledge retention, skill development, and workforce readiness.

• Utilize AI-enabled analytics and insights to identify skills gaps, recommend targeted development opportunities, improve curriculum effectiveness, optimize training strategies, and support data-driven learning decisions.

• Develop and apply repeatable AI-assisted workflows to improve efficiency, consistency, and overall learning content quality and training effectiveness.

• Apply AI tools responsibly, ensuring:

  • Compliance with organizational, regulatory, and data privacy standards.

  • Accuracy, quality, and appropriateness of generated content.

• Test, adopt, and support the integration of AI tools into learning design, content development, and training delivery workflows, and share learnings and best practices with the team.

• Ensure consistency between AI-generated outputs and Clinisys learning standards, content governance requirements, and brand guidelines.

Stakeholder Collaboration & Consulting

• Partner with subject matter experts, leaders, and cross-functional stakeholders to identify learning needs, recommend instructional strategies, and develop effective workforce readiness and performance improvement solutions.

• Serve as a trusted learning consultant by providing recommendations on instructional approaches, content strategies, and development plans aligned with organizational goals.

Learning Operations & Content Governance

• Manage learning content, curricula, and resources within enterprise learning systems and repositories, ensuring materials remain accurate, accessible, current, compliant, and aligned with knowledge management practices.

• Coordinate learning operations, reporting, curriculum administration, workforce readiness activities, and adoption efforts supporting new products, services, processes, technologies, and organizational changes.

• Advise business stakeholders on workforce readiness strategies, learning priorities, and performance improvement initiatives.

Measurement & Continuous Improvement

• Develop and analyze training metrics, readiness reports, assessments, and learning analytics to evaluate program effectiveness, identify knowledge gaps, measure workforce readiness, and drive continuous improvement.

Brand & Quality Alignment

• Ensure all learning materials, assessments, and curricula comply with Clinisys instructional design standards, quality requirements, brand guidelines, and workforce readiness objectives.

• Ensure training content follows established review processes and complies with QARA requirements, FDA Quality System Regulations (QSR), ISO 13485, and other applicable regulatory standards.

Digital Asset Management

• Maintain training assets, materials, and supporting resources within approved repositories and LMS, ensuring proper organization, version control, accessibility, and governance.

AI & Digital Skills

• Ability to use AI-assisted tools for content creation, instructional design, or productivity workflows.

• Ability to evaluate AI-generated outputs for accuracy and brand alignment.

• Curiosity and willingness to adopt new digital tools and workflows.

Role-Based Skills

• Strong instructional design, facilitation, writing, editing, and communication skills with the ability to translate complex technical concepts into learner-focused content.

• Strong interpersonal, stakeholder management, consulting, and relationship-building skills.

• Strong project management and organizational skills with the ability to manage multiple initiatives, timelines, priorities, and deliverables.

• Ability to conduct learning needs analyses, identify performance gaps, and recommend effective learning solutions.

• Strong technical aptitude and ability to learn, apply, and support new learning technologies, platforms, and processes.

• Commitment to continuous learning and staying current on instructional design trends, AI-enabled learning tools, and learning and development best practices.

• Ability to influence stakeholders and provide consultative recommendations regarding learning strategies, instructional approaches, and workforce readiness initiatives.

Required Experience & Education

• Bachelor's Degree in Education, Communication, Instructional Design, Business Administration, Science, or related discipline.

• 3+ years of experience in training, learning and development, instructional design, or related field.

• Demonstrated experience designing, developing, facilitating, and evaluating synchronous and asynchronous role-based learning programs, curricula, and assessments for adult learners.

• Demonstrated experience facilitating instructor-led, virtual instructor-led, and blended learning programs for technical and business audiences.

• Demonstrated experience independently leading learning initiatives through the full instructional design lifecycle, incl. analysis, design, development, implementation, and evaluation (ADDIE).

• Experience collaborating with subject matter experts and cross-functional stakeholders to identify learning needs and develop effective training solutions.

• Experience conducting learning needs analyses, knowledge gap assessments, and performance evaluations to identify and prioritize training solutions.

• Experience managing learning management systems (LMS) or eLearning platforms.

• Proficiency in Microsoft tools, including PowerPoint, Excel, Teams, and SharePoint.

• Proficiency in eLearning tools (e.g., Articulate Rise and Storyline, Adobe Captivate, or Camtasia).

• Up to 20% travel may be required (domestic and international).

Preferred Experience & Certifications

• Professional certifications in learning and development, instructional design, training delivery, human resources, or related disciplines (e.g., ATD CPTD, APTD, SHRM, HRCI, CTT+).

• Experience leveraging learning analytics to drive program improvements, workforce readiness, and business decisions.

• Knowledge of emerging learning and development trends, including social learning, AI-assisted learning, informal learning, gamification, mobile learning, and knowledge retention strategies.

• Experience in the laboratory, LIMS/LIS, or healthcare information systems industry.

• Experience supporting software, SaaS, technical support, or customer support enablement orgs.

• Experience working in technical support environments and support platforms (e.g., ServiceNow).

Supervisory Responsibilities

• None (0 direct reports)

Clinisys AI Philosophy

Building an AI-first organization is central to Clinisys’s purpose and the impact we deliver. As a global provider of intelligent diagnostic informatics solutions, we build AI-enabled, cloud-based platforms to enhance diagnostic workflows across healthcare, life sciences, and public health. By applying intelligent technology thoughtfully and responsibly, we help laboratories and testing environments operate more effectively, generate meaningful insights at scale, and ultimately support healthier and safer communities. Operating across more than 30 countries, Clinisys expects all colleagues — regardless of role or function — to work confidently with AI-enabled tools, apply digital and analytical thinking, and continuously adapt as technologies evolve. We must drive an AI-first sense of purpose and urgency.

Benefits

Our benefits are designed to help you move forward in your career and areas of your life outside of work. From health and wellness benefits, 401 (k) Savings Plan, stock incentive programs, paid time off, parental leave, and tuition assistance, we've covered you with our total rewards package. Your coverage will vary for part-timers, as you may be eligible for some of these benefits depending on your circumstances.

The starting pay range for a candidate selected for this position is generally between $60,000 - $75,000 in annual base salary. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the exact starting pay may be above or below this range.

Physical Requirements

• Work is performed in a typical office setting with minimal health or safety hazards, including prolonged periods of sitting at a desk and working on a computer.

• 20% Travel may be required

• Moderate lifting/carrying 15-44 lbs.; use of fingers; walking/standing 2-6 hours

• Exposure to hazardous materials or various weather conditions

• Travel to client sites can pose a risk to healthcare organizations.

• May be required to follow customer location health and safety requirements

Clinisys’ Commitment to Equal Opportunity

Clinisys Information Systems is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status, or other characteristics protected by law.

General Guidance

This job description is meant to accurately depict the tasks and accountabilities most often associated with this role. While we strive to provide an accurate depiction, nothing in this description restricts the company from changing, reassigning, expanding, or reducing the scope of accountabilities, and it is subject to change at any time.

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